Best suited to mid-level L&D professionals with facilitation expertise and bilingual proficiency working in a fast-paced, cross-functional environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Stripe
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
In this role, you’ll report into the Employee Onboarding and Engagement team, a high-impact sub-function of the Talent & Development organization. Our mission is to deliver exceptional learning experiences that integrate new Stripes into our culture and mission. This role will own the Mexico city onboarding program and support multiple employee programs within Stripe’s People team.
What you’ll do
As the CDMX Talent and Development facilitator you will play a vital role in delivering exceptional learning experiences for Stripes in CDMX. This role requires extensive facilitation and program management expertise. The ideal candidate is a proactive self-starter with experience across facilitation, content design, program implementation, effective stakeholder engagement, and operations.
Responsibilities
This is a unique opportunity to bring to life Stripe’s talent strategy in CDMX, serving as a vital bridge between multiple global programs and local implementation.
Facilitation
Facilitate new employee onboarding (Stripe 101) in-person from our Mexico City office approximately every two weeks, Monday–Wednesday, 7:30 am–5:30 pm.
Apply effective facilitation techniques for groups of varying sizes to foster an interactive and inclusive learning environment; collaborate with business facilitators to ensure delivery readiness, offering feedback and encouragement
Facilitate select all-Stripe and manager development skill-building workshops as needed (virtual or in-person)
Contribute to CDMX-specific manager and leadership development sessions focused on difficult conversations, de-escalation, and leadership judgment, supporting both small and large group facilitation and quarterly refreshers
Content Development
Learn and deliver high-quality presentations grounded in adult learning principles and facilitation best practices to ensure content lands effectively
Support ongoing content updates in partnership with subject matter experts and senior team members, incorporating participant feedback and reflecting Stripe's current strategy
Program Implementation
Identify opportunities to utilize AI to optimize and automate onboarding workflows, tools, and experiences
Partner with cross-functional stakeholders to implement scalable improvements to programs
Provide a positive experience by answering questions and addressing issues for new Stripes
Contribute to evaluating session effectiveness by analyzing participant feedback, metrics, and flagging opportunities for improvement to program leads
Collaborate with global facilitator team members and cross-team program managers to stay aligned and share learnings across regions
Employee Engagement
Assist the ER team's preventative programming efforts by helping develop and co-facilitate quarterly small group sessions that guide employees and managers toward the right internal channels for raising issues
Partner with Employee Relations and People Consultants to improve the experience, engagement and efficiency of CDMX Stripes and teams
Serve as a key member of the local site team, supporting the site with the rollout of engagement programs and community-building activities
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
3-5+ years of experience in relevant L&D, instructional design, or leadership development roles
Deep knowledge of adult learning principles and a proven track record of designing and delivering large-scale development programs
Strong facilitation skills and commanding presence in both in-person (IRL) and virtual environments
Experience supporting or contributing to instructional content development or iteration
Strong written and verbal communication skills in both English and Spanish, with the ability to convey concepts clearly to participants of varying backgrounds
Experience working with managers and leaders on learning initiatives
Strong collaboration skills and comfort working as part of a cross-functional team
Attention to detail and commitment to high-quality, consistent program delivery
Ability to manage competing priorities in a fast-paced environment
Professionalism, reliability, and discretion in all aspects of the role
Source: Stripe careers