Technical Account Manager (China) – AI / API Platforms

Cygnify

Remote

Who this role is best for

Aimed at senior technical account managers who specialize in API platforms and AI solutions, requiring fluency in Mandarin and English for China-based enterprise clients.

Best fit for

Technical account managers with enterprise API integration experience in China.
— “Serve as the primary technical point of contact for strategic enterprise accounts”
Bilingual professionals bridging AI/ML concepts between technical and business teams.
— “Ability to communicate AI/ML concepts to both technical and business audiences”
Solutions engineers with a track record in high-scale API platforms.
— “Experience with high-scale API platforms”

Things to consider

Mandarin fluency is non-negotiable for client engagements in China.
— “Fluent in Mandarin and English”
Senior-level stakeholder management is a core responsibility.
— “Lead business and performance reviews with senior stakeholders”

How to stand out

Demonstrate specific examples of driving API adoption growth in past roles.
— “Identify and drive API adoption, integration opportunities, and usage growth”
Highlight cross-functional collaboration with engineering and product teams.
— “Build strong relationships with engineering, product, and platform teams”
Showcase technical troubleshooting experience with AI/ML products.
— “Support onboarding, integration, and issue resolution with internal teams”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Driving API Adoption
Strengthening Client Relationships
Ensuring Successful Delivery

Typical background

Technical Account ManagementEnterprise Account ManagementAPI Management

Skills & requirements

Required

Technical Account ManagementSolutions EngineeringCustomer EngineeringAPI ManagementCloud PlatformsAi/ml ConceptsStakeholder ManagementCommunication SkillsFluent In Mandarin And English

Preferred

High-scale API PlatformsAi/ml ProductsData PlatformsComputer ScienceEngineering

Stack & domain

Apis (rest/grpc)Cloud PlatformsDeveloper EcosystemsAi/ml ConceptsSQLPythonPower BiCommunicationStakeholder ManagementAIApi PlatformsTechnical Account Management

About the role

This role involves acting as a technical advisor to enterprise clients in China, helping them integrate advanced AI solutions and APIs, and requires a candidate who excels in both technical and interpersonal skills to drive client success.

Original posting from Cygnify via Ashby

Role: Technical Account Manager (China)
Location: China
We are partnering with a leading AI-driven technology company to hire a Technical Account Manager supporting strategic enterprise clients in China.
In this role, you will act as a trusted technical advisor to engineering, product, and R&D teams, helping them unlock value from advanced AI solutions and scale API integrations. You will play a key role in driving adoption, strengthening client relationships, and ensuring successful delivery across high-impact engagements.
Key Responsibilities:
Serve as the primary technical point of contact for strategic enterprise accounts
Build strong relationships with engineering, product, and platform teams
Identify and drive API adoption, integration opportunities, and usage growth
Lead business and performance reviews with senior stakeholders
Provide product updates, insights, and technical guidance to clients
Support onboarding, integration, and issue resolution with internal teams
Monitor usage trends and proactively identify risks and optimization opportunities
Requirements:
5+ years of experience in Technical Account Management / Solutions Engineering / Customer Engineering
Experience managing enterprise or strategic accounts
Strong understanding of APIs (REST/gRPC), cloud platforms, and developer ecosystems
Ability to communicate AI/ML concepts to both technical and business audiences
Strong stakeholder management and communication skills
Fluent in Mandarin and English
Good to have:
Experience with high-scale API platforms
Exposure to AI/ML products or data platforms
Background in Computer Science, Engineering, or related fields

Source: Cygnify careers (Ashby)