Technical Consultant - ServiceNow ITSM

Thinkahead
Gurugram; Haryana, IN
On-site

Who this role is best for

Best suited to mid-level ServiceNow specialists with ITSM expertise working in digital transformation consulting.

Best fit for

  • ServiceNow experts who thrive in client-facing technical consulting roles.
    — “strong communication skills, and a proven track record of successful customer interactions”
  • Technical professionals who value inclusive workplace cultures.
    — “prioritize creating a culture of belonging, where all perspectives and voices are represented”

Things to consider

  • Minimum 4 years of ServiceNow platform experience is non-negotiable.
    — “at least 4 years of hands-on experience with the ServiceNow platform”

How to stand out

  • Quantify project delivery success metrics in your resume.
    — “proven track record of successful customer interactions and project deliveries”
  • Highlight specific ITSM module implementations beyond basic configuration.
    — “deep understanding of ITSM, Service Portal, Integrations, and ITOM modules”
  • Demonstrate cross-module integration experience in your case studies.
    — “Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful customer interactions
  • project deliveries
Typical background
IT consultingITSM implementation

Skills & requirements

Required

Servicenow PlatformITSMService PortalIntegrationsITOM Modules

Preferred

Cloud PlatformsOpen-source Contributions

Stack & domain

Servicenow PlatformItsmService PortalIntegrationsItom ModulesDiscoveryCmdbHardware Asset Management

About the role

Original posting from Thinkahead via Lever

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Source: Thinkahead careers (Lever)

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