Technical Consultant - ServiceNow ITSM (Night Shift)

Thinkahead
Gurugram; Haryana, IN
Career-pivot friendly

Who this role is best for

Best suited to mid-level ServiceNow consultants with deep ITSM expertise who thrive in night shift roles and value inclusive workplace cultures.

Best fit for

  • ServiceNow experts with 4+ years in ITSM and ITOM modules will align well.
    — “at least 4 years of hands-on experience with the ServiceNow platform”
  • Candidates comfortable with customer-facing technical consulting roles should apply.
    — “proven track record of successful customer interactions and project deliveries”
  • Professionals valuing diversity and inclusion will find cultural alignment here.
    — “We prioritize creating a culture of belonging”

Things to consider

  • Deep expertise across multiple ServiceNow modules is mandatory.
    — “deep understanding of ITSM, Service Portal, Integrations, and ITOM modules”

How to stand out

  • Highlight specific ITSM module implementations beyond basic platform knowledge.
    — “ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM)”
  • Demonstrate communication skills through client engagement examples.
    — “strong communication skills”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Successful customer interactions and project deliveries
  • Deep understanding of ITSM modules
Typical background
4+ years of hands-on experience with ServiceNow platform

Skills & requirements

Required

ServicenowITSMITOMService PortalIntegrations

Preferred

DiscoveryCMDBHardware Asset Management

Stack & domain

ServicenowItsmService PortalIntegrationsItomDiscoveryCmdbHardware Asset ManagementCommunicationCustomer InteractionsProject DeliveriesItTechnology

About the role

Original posting from Thinkahead via Lever

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Source: Thinkahead careers (Lever)

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