Strong fit for mid-level technical educators with networking expertise who thrive in partner-facing enablement roles within physical security and IT infrastructure.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Verkada via Greenhouse
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 31,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized revenue, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Verkada is seeking an Technical Content Architect to own the development, delivery, and continuous improvement of technical enablement content for both our internal Solutions Engineering team and our partner ecosystem. This role sits at the intersection of presales engineering, instructional design, and partner enablement.
You will be responsible for identifying enablement gaps across internal SEs and channel partners, then building structured, scalable content to close those gaps. Your scope includes Verkada Certified Engineer (VCE) courseware, the new Presales Design Engineer certification track, technical playbooks, battle cards, and other enablement assets that accelerate time-to-competency and improve win rates.
The ideal candidate combines deep technical fluency in physical security and IT infrastructure with exceptional content creation skills and a passion for teaching. You will spend meaningful time in the field with partners and internal SEs to keep content grounded in real-world selling and design scenarios. This role reports into the SE organization and requires close collaboration with Product, Marketing, Channel, and Support.
What You'll Do
Content Strategy & Development
Own the end-to-end lifecycle of SE and partner-facing technical enablement content: needs assessment, curriculum design, authoring, delivery, measurement, and iteration
Develop and maintain structured learning paths for the VCE certification course, the Presales Design Engineer certification, and future technical accreditation programs
Create scalable enablement assets including technical playbooks, solution design guides, competitive battle cards, demo scripts, configuration walkthroughs, and reference architectures
Translate complex product capabilities, networking concepts, and system design principles into clear, engaging content for audiences ranging from seasoned security integrators to IT-first VARs
Establish and manage a content calendar aligned with product launches, feature releases, and partner program milestones
Field Intelligence & Gap Analysis
Spend regular time with internal SEs and channel partner SEs in the field to observe real selling and design conversations, identify skill gaps, and surface unmet enablement needs
Establish and operate a structured feedback loop with SE leadership, Channel Sales Managers, and partner technical contacts to continuously refine content priorities
Conduct needs assessments across Verkada’s partner archetypes (traditional physical security integrators, IT VARs, national SIs, and regional specialists) to develop role-based enablement tailored to each segment
Monitor competitive landscape and update enablement content to ensure Verkada’s differentiation is clearly articulated versus Genetec, Hanwha, Axis, Avigilon, and other key competitors
Partner Enablement & Delivery
Serve as the technical enablement lead for Verkada’s partner ecosystem, ensuring integrator and VAR SEs can confidently position, design, and demo Verkada solutions
Design and deliver live and on-demand training sessions, workshops, and webinars for partner audiences across varying levels of technical proficiency
Build and manage onboarding curricula for new partner SEs, accelerating their ramp to productivity
Collaborate with Channel Sales and Partner Programs teams to embed enablement into partner lifecycle motions (onboarding, tiering, QBRs, and recognition programs such as Vanguard)
Internal SE Enablement
Partner with SE leadership to identify and close knowledge gaps across the internal SE organization, with a focus on new product readiness, advanced solution design, and competitive positioning
Support product launch readiness by developing SE-facing technical briefs, FAQ documents, and hands-on lab guides ahead of GA releases
Contribute to internal enablement programming including boot camps, SKOs, and ongoing certification tracks
Measurement & Continuous Improvement
Define and track KPIs that connect enablement activities to business outcomes: certification completion rates, partner-sourced pipeline, time-to-first-deal, and content engagement metrics
Leverage LMS platforms, surveys, and field feedback to measure learning effectiveness and iterate on content design
Stay current on emerging instructional design methodologies, digital adoption tools, and AI-assisted content creation approaches
What You Bring
Required
Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Networking, Engineering, Communications, or a related field
5+ years of experience in solutions engineering, presales, technical enablement, or technical content development within a B2B technology company
Solid understanding of networking fundamentals: TCP/IP, TLS, DNS, DHCP, NAT, VLANs, and L2 devices
Demonstrated ability to translate complex technical concepts into clear, engaging written and visual content for diverse audiences (internal teams, technical integrators, IT generalists)
Experience designing and delivering structured training programs, certification curricula, or technical learning paths
Outstanding written and verbal communication skills with effective presentation abilities; comfortable presenting to both small partner groups and large internal audiences
Proficiency with content authoring and delivery tools such as LMS platforms (e.g., Docebo, TalentLMS), e-learning tools (e.g., Articulate 360, Camtasia), and presentation software
Strong project management skills with the ability to manage multiple content workstreams, stakeholders, and deadlines simultaneously
Willingness to travel to partner sites, industry events, and Verkada offices as needed (estimated 15–25% travel)
Preferred
Prior experience in physical security, video surveillance, access control, or adjacent industries (building automation, IoT, smart buildings)
Hands-on experience working with or enabling channel partners, integrators, or managed service providers
Experience with Salesforce, Highspot, Seismic, or similar sales enablement and content management platforms
Familiarity with cloud-based security platforms and SaaS go-to-market models
Industry certifications are a plus: Network+, Security+, CCNA, AWS Solutions Architect, PSP, CPP, or equivalent
Experience with video editing, multimedia production, or graphic design for technical content
US Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for
Source: Verkada careers (Greenhouse)