Technical Operations Support Specialist

ABOUT ONE PASS

One Pass is redefining how people engage with health, wellness, and everyday living. Through a comprehensive engagement and loyalty platform, we empower millions of members to live healthier, more connected lives. Backed by deep partnerships across healthcare and supported by a culture of innovation, cross‑functional collaboration, and relentless curiosity, One Pass is scaling rapidly and shaping the future how people lead healthier, fuller lives.

ABOUT THE ROLE

We’re looking for a Technical Operations Support Specialist to join our team and help ensure the smooth operation of our systems and member experience. In this role, you’ll troubleshoot technical issues, support users, monitor system performance, and collaborate across teams to resolve incidents and improve processes. This is a great opportunity for someone who enjoys problem-solving, automation, and working in a fast-paced, mission-driven environment.

KEY RESPONSIBILITIES

• Triage and manage tickets, ensuring all issues are logged, tracked, and resolved in a timely manner.

• Collaborate with external partners to assist in incident resolution and communicate effectively on task progress.

• Provide technical support and assistance to users, resolving issues related to member experience and the application, while delivering a high level of customer satisfaction.

• Create automated processes and remediate members affected by known defects in a timely fashion.

• Identify trends in issue types and support the creation of problem tickets and defects in coordination with business and engineering teams.

• Partner with engineering and infrastructure teams to monitor systems and identify trends in system functionality.

• Monitor and maintain alerting systems in collaboration with engineering.

• Participate in root cause analysis and support product configuration efforts.

• Collaborate with cross-functional teams to align operational support with overall technology strategy.

ABOUT YOU

• 2+ years of experience in operations and technical support.

• Bachelor’s degree in computer science, data science, or a related field is preferred.

• Familiarity with AWS S3, database integration, and production environments.

• Working knowledge of SQL and Python for data analysis and automation tasks.

• Experience with monitoring and alerting systems and the ability to identify trends in front- and back-end dashboards.

• Experience automating processes and implementing optimizations to enhance member satisfaction.

• Experience with service management tools such as ServiceNow, Salesforce, or similar.

• Strong problem-solving skills, attention to detail, and the ability to troubleshoot technical issues effectively.

• Ability to learn and adapt to enhancements quickly and interface with APIs to meet engineering and business needs.

• Excellent communication skills, with the ability to work independently in a collaborative team environment.

• Excellent organizational skills, a self-starting attitude, and the ability to manage multiple tasks in a fast-paced environment.

Work Location & Eligibility

One Pass Solutions, Inc. offers a flexible work environment. We operate as a hybrid company in the Minnesota–St. Paul Twin Cities area, where team members are expected to work in-office three days per week. We also support remote work across a number of U.S. states.

We are currently able to employ individuals who reside in the following states:

Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington, D.C.

Please note: At this time, we are unable to employ individuals residing outside of these jurisdictions.

One Pass Solutions, Inc. commits to provide a work environment free of discrimination and harassment, as well as equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. You may view all of One Pass Solutions, Inc.’s recruiting notices here https://docs.google.com/document/d/1stgTyTYSFhOhONK82c7A1st72fj2wVUAQekpnN4UCFk/edit?usp=sharing, including our EEO policy, recruitment agency policy, recruitment scam notice, and important E-Verify information.