Technical Product Analyst

A company is looking for a Technical Product Analyst II to provide technical customer service for their software. Key Responsibilities Manage and resolve complex client software issues, including software hot fix updates and client escalations Document troubleshooting processes and contribute to team knowledge to improve resolution times Participate in collaborative meetings and mentor peers in areas of expertise Required Qualifications 2+ years of Help Desk and/or customer service experience 2+ years of scripting experience, including SQL, Progress, and PowerShell 2+ years of basic PC troubleshooting and repair experience 2+ years of experience with the Microsoft Office suite Bachelor's or Associate's degree in IT or a related field is preferred