Technical Program Manager, Professional Services

Databricks
USCA, USCA
Career-pivot friendly

Who this role is best for

Best suited to mid-level data professionals with deep expertise in Apache Spark and cloud ecosystems who thrive in customer-facing technical roles.

Best fit for

  • Data engineers comfortable with both Python and Scala in cloud environments.
    — “Comfortable writing code in either Python or Scala
  • Technical consultants who can manage project scope while delivering customer solutions.
    — “Experience with technical project delivery - managing scope and timelines
  • Cloud-savvy architects capable of designing performant data pipelines.
    — “Design and deployment of performant end-to-end data architectures

Things to consider

  • 20% travel requirement to customer sites.
    — “Travel to customers 20% of the time
  • Must handle escalated customer operational issues.
    — “Provide an escalated level of support for customer operational issues

How to stand out

  • Showcase specific examples of CI/CD implementations in data projects.
    — “Familiarity with CI/CD for production deployments
  • Highlight experience migrating legacy systems to modern data platforms.
    — “3rd party migrations, including end-to-end design, build and deployment
  • Demonstrate conflict resolution skills in client-facing technical roles.
    — “Experience working with clients and managing conflicts
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Senior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • successful customer engagements
  • implementation of big data projects
  • customer satisfaction
Typical background
6+ years of experience in data engineering and cloud ecosystems

Skills & requirements

Required

Data EngineeringData PlatformsCloud EcosystemsApache SparkCI/CDMlopsTechnical Project DeliveryDocumentationWhite-boardingCustomer ManagementConflict Management

Preferred

Databricks Certification

Stack & domain

Data EngineeringData PlatformsAnalyticsPythonScalaAWSAzureGCPApache SparkMlopsCI/CDData ArchitecturesTechnical Project DeliveryDocumentationWhite-boardingCustomer ManagementProblem-solvingCommunicationTeamworkLeadershipDatabricks CertificationBig DataCloud TechnologyAI

About the role

Original posting from Databricks

ADD Req ID

As a Big Data Solutions Architect (Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases

Work with engagement managers to scope variety of  professional services work with input from the customer

Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications

Consult on architecture and design; bootstrap or implement customer projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.

Provide an escalated level of support for customer operational issues.

You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.

Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

6+ years experience in data engineering, data platforms & analytics

Comfortable writing code in either Python or Scala

Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one

Deep experience with distributed computing with Apache Spark™ and knowledge of Spark runtime internals

Familiarity with CI/CD for production deployments

Working knowledge of MLOps 

Design and deployment of performant end-to-end data architectures

Experience with technical project delivery - managing scope and timelines.

Documentation and white-boarding skills.

Experience working with clients and managing conflicts.

Build skills in technical areas which support the deployment and integration of Databricks-based solutions to complete customer projects.

Travel to customers 20% of the time

Databricks Certification

 

As a Senior Big Data Solutions Architect (Sr Resident Solutions Architect) in our Professional Services team you will work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform. You will provide data engineering, data science, and cloud technology projects which require integrating with client systems, training, and other technical tasks to help customers to get most value out of their data. RSAs are billable and know how to complete projects according to specification with excellent customer service. You will report to the regional Manager/Lead.

The impact you will have:

You will work on a variety of impactful customer technical projects which may include designing and building reference architectures, creating how-to's and productionalizing customer use cases

Work with engagement managers to scope variety of professional services work with input from the customer

Guide strategic customers as they implement transformational big data projects, 3rd party migrations, including end-to-end design, build and deployment of industry-leading big data and AI applications

Consult on architecture and design; bootstrap hands-on projects which leads to a customers' successful understanding, evaluation and adoption of Databricks.

Provide an escalated level of support for customer operational issues.

You will work with the Databricks technical team, Project Manager, Architect and Customer team to ensure the technical components of the engagement are delivered to meet customer's needs.

Work with Engineering and Databricks Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.

What we look for:

9+ years experience in data engineering, data platforms & analytics

Comfortable writing code in either Python or Scala

Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP) with expertise in at least one

Deep experience with distributed computing with Apache Spark™ and knowledge of Apache Spark™ runtime internals

Familiarity with CI/CD for production deployments

Working knowledge of MLOps

Capable of design and deployment of highly performant end-to-end data architectures

Experience with technical project delivery - managing scope and timelines.

Documentation and white-boarding skills.

Experience working with clients and managing conflicts.

You will be part of the Professional Services team and work with clients on short to medium term customer engagements solving their big data problems using Apache Spark™ and the Databricks platform. You will be in a customer-facing role that requires deep hands-on expertise in Apache Spark™ and data engineering, along with a variety of knowledge of the big data ecosystem. You will guide our largest customers, implementing pipelines from data engineering through model building and deployment, plus other technical tasks to help customers to get value out of their data with Databricks. You will report to the regional Manager/Lead.

 

The impact you will have:

You will guide customers as they implement transformational big data projects, including end-to-end development and deployment of industry-leading big data and AI applications

You will assure that Databricks best practices are being used within all projects and that our quality of service and implementation is strictly followed

You will facilitate technical workshops, discovery and design sessions, customer requirements gathering and scoping for new and existing strategic customers

Assist the Professional Services leader and project managers with level of effort estimation and mitigation of risk within customer proposals and statements of work

Architect, design, develop, deploy, operationalize and document complex customer engagements individually or as part of an extended team as the technical lead and overall authority

Knowledge transfer, enablement and mentoring of other team members, customers and partners, including developing reusable project artifacts

Provide experience to the consulting team, provide best practices in client engagement to other teams

What we look for:

4+ years experience in data engineering, data platforms & analytics

Working knowledge of two or more common Cloud ecosystems (AWS, Azure, GCP)

Comfort with object-oriented and functional programming in Scala and Python

Experience in building scalable streaming and batch solutions using cloud-native components

Strong knowledge of distributed computing with Apache Spark™

Travel to customers 20% of the time

Nice to have: Databricks Certification

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offere

Source: Databricks careers

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