Position: Technical Services Field Engineer - Variable Frequency Drives & Motors (EE25047)
Job Number
EE25047
Job Title
Technical Services Field Engineer – Variable Frequency Drives & Motors
Remote Office Location
Los Angeles, California
Business Function/Department
Industrial Systems/Technical Services
General
Role Description
Provide specialized, variable frequency drive (VFD) and control engineering expertise, service, and maintenance at site and remotely.
Role Accountabilities
- Advise clients and Company engineers to resolve on-site issues, as the factory expert for the Company’s VFD products.
- Provide technical support to clients and other engineers, when not in the field.
- Perform preventative maintenance on client equipment.
- Analyze client equipment failures using remote diagnostics tools, performing diagnostic and repair services at client site when necessary.
- Report to the factory any errors or deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers; implement corrective actions outlined in Field Change Notices as assigned.
- Troubleshoot, isolate issue, repair and/or replace defective components.
- Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports.
- Draft Service Advices and issue to clients and field engineers, as approved.
- Write and submit field service reports to clients to document work performed in the field.
- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices.
- Configure equipment to enable suppliers to resolve their product failures in a timely and cost-effective manner.
- Respond to client issues including after regular business hours on a schedule to be assigned.
- Investigate suggested field changes, report problems, and recommend solutions to parent company as necessary.
- Train client personnel on system maintenance procedures and/or system operation.
- Identify and recommend additional value‑add products and services through proactive engagement with clients.
- Perform commissioning, installations, quality inspections, and performance testing of VFD’s to meet design performance criteria, as assigned.
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager.
- Give manager best advice.
- Give earliest notice when work cannot be delivered as specified.
- Cooperate and collaborate with peers and interact cross‑organizationally as specified by manager.
- Exemplify Company Core Values:
Integrity, Client Focus, Team Orientation, and Personal Commitment.
- Comply with all Company policies, practices, and procedures and all regulations and laws.
- Recommend viable improvements proactively.
- Ensure effective utilization of business tools and processes.
Minimum Qualifications
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience.
- 3 years of field engineering experience in power conversion (A/C VFD engineering) experience, with familiarity with power distribution, power electronic, and rotating machine products.
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts.
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills.
- Demonstrated continuous improvement in areas of responsibility.
- Proficiency in MS Word, Excel, PowerPoint, Outlook.
- Availability to travel, domestically and internationally, approximately 50%, occasionally with limited notice.
Preferred Qualifications
- 5 years of technical services, field, or customer support engineering experience in AC and DC Variable Frequency Drives (VFD) in an industrial environment.
- Demonstrated field engineering experience in metals rolling, container crane systems, and/or paper industries.
- Legacy A/C and DC VFD engineering experience to include AC/DC2000, AV/DC300, Innovation Series, T250.
- Controls engineering experience in LAN Topology for ISBUS, Profibus, Modbus, EGD, Device Net, TC-net, MELPAC, and TOSLINE protocol.
- Demonstrated experience working with PLCs manufactured by Toshiba, GE, Rockwell, and Mitsubishi Electric.
- Demonstrated ability to install, inspect, and maintain equipment in accordance with relevant operating/installation instructions.
- Fluency in Spanish or Mandarin, written and verbal, in addition to English, for international client communications.
Link to TMEIC Corporation Americas website:
To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which