Technical Support Engineer 2

Twilio
IN
RemoteCareer-pivot friendly

Why this role

Pace
Steady
Collaboration
Medium
Autonomy
Medium
Decision Impact
Individual
Role Level
Individual Contributor
Career Pivot Friendly
Welcomes transferable skills

What success looks like

  • high customer satisfaction
  • efficient issue resolution
  • positive feedback from customers
Typical background
Bachelor's degree in Computer Science, Engineering, or related field2+ years of experience in technical support

Transferable backgrounds

Skills & requirements

Required

technical supporttroubleshootingAPIsHTTP ProtocolRESTful servicesJavaScriptNode.jsReact.jsSQLOOP concepts

Preferred

PythonJavaC#cloud servicescustomer service

Stack & domain

JavascriptNode.jsC#JavaPythonReact.jsSqlApisHttp protocolRestful servicesProblem-solvingCommunicationTechnical supportCustomer service

About the role

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that…

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