Roles & Responsibilities
Responsibilities:
- Technical Training and Support:
- Provide technical trainings and workshops for end-users and partners on Network Cabling Solutions.
- Answer queries and provide technical support to colleagues and customers.
- Prepare and review product specifications for customers, ensuring compliance with network requirements.
- Assist the Sales Team in promoting and specifying Network Cabling & DC solutions to customers.
- Assist the Sales Team with technical requests, such as product demonstrations, technical data sheets, and sample boards.
- Assist customers with their requests, including product demonstrations, technical data sheets, sample boards, and on-site troubleshooting for cabling faults.
- Conduct presentations and briefings for customers at the Supplier's Experience Centre.
- Liaise with Supplier and customers for Supplier Certification Training and provide support during the training.
- Provide support for sample requests and Return Materials Authorization (RMA) with Supplier.
- Provide technical support and solutions to security system integrators (SIs) and consultants involved in low-voltage, ICT, and structured cabling projects.
- Engage with consultants during the design and specification phase to position the company’s solutions.
- Compare and understand the features, benefits, and differentiation of Supplier's products compared to competitors' products.
- Evaluate vendors' products and make recommendations based on applicable codes, standards, and best practices.
Tell employers what skills you have
Competitive Analysis
Troubleshooting
Hardware
Customer Support
Data Centre
Data Centre Facilities Management
Technical Training
Data Centre Architecture
Copper
Networking
Communication Skills
Cabling
Optical Fiber
Technical Support