Technical Systems Engineer, Level 2

Panduit
US
Remote

Why this role

Pace
Varied
The job requires a fast-paced environment, as evidenced by the need to identify and qualify opportunities early and actively drive them forward, indicating a need for quick action and responsiveness.
Collaboration
High
Collaboration is a key aspect of the role, as the job description mentions working closely with the account team and cross-functional teams to design solutions and deliver training.
Autonomy
Medium
The position offers significant autonomy, as the candidate is expected to own all technical aspects of opportunities and build and maintain customer relationships independently.
Decision Impact
Individual
Decisions made in this role can significantly impact customer satisfaction and sales outcomes, as the technical solutions designed can directly influence customer needs and business outcomes.
Role Level
Individual Contributor
The complexity of the role is high, given the requirement to translate complex customer challenges into clear technical solutions and to design solutions from simple to complex.

Derived from job-description analysis by Serendipath's career intelligence engine.

Transferable backgrounds

  • Coming from Technical Sales Representative at a networking equipment company
    technical product knowledge · customer relationship management
    Experience in technical sales equips candidates with the necessary product knowledge and customer interaction skills, making the transition to a Technical Systems Engineer seamless.
  • Coming from IT Consultant in a data center environment
    data center infrastructure knowledge · problem-solving
    A background in IT consulting, particularly in data centers, provides the technical and problem-solving skills needed to design and implement complex technical solutions.

Skills & requirements

Required

Network Infrastructure EquipmentDatacenter And Fiber KnowledgeCRM ToolsTechnical Training

Preferred

Panduit Product Knowledge

Stack & domain

Network InfrastructureDatacenterFiberPanduitCommunicationTeamworkNetworkInfrastructure

About the role

This role involves working closely with sales teams and customers to design and implement technical solutions, requiring a blend of technical expertise and strong communication skills to translate complex challenges into clear, actionable plans.

Original posting from Panduit

Job Description:

  • Identify and qualify opportunities early by partnering closely with the account team and understanding customer business needs
  • Design and architect solutions from simple to complex, collaborating with cross-functional teams
  • Deliver impactful product and technical training to Account Managers, distributors, and partners
  • Build and maintain strong customer and partner relationships, owning all technical aspects of opportunities
  • Leverage CRM tools to provide clear updates, align teams, and actively drive opportunities forward
  • Translate complex customer challenges into clear, effective technical solutions

Requirements:

  • Bachelor’s degree required or relevant equivalent experience in lieu of degree
  • 8-10 years identifying and promoting network infrastructure equipment
  • Datacenter and fiber knowledge including enterprise structure cabling, power, pathways, and cabinets
  • Hands-on knowledge of Panduit or competitor product
  • Experience working in sales or sales support role
  • Ability to communicate complex technical concepts clearly to both technical and non-technical audiences

Benefits:

  • Health insurance
  • 401(k) match
  • Profit sharing
  • Generous vacation
  • Sick days
  • Holidays
  • Volunteer day

Source: Panduit careers

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