Trainer (Customer Success)

Getwingapp
Metro Manila, PH
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mid-level professionals with experience in coaching and quality assurance, particularly in BPO or client-facing roles.

Best fit for

  • Former BPO trainers with a strong QA background will find this role aligned with their expertise.
    — “Former BPO trainers with a strong QA background are welcome to apply”
  • Individuals who have coached client-facing roles will transition smoothly into this position.
    — “prior experience coaching CSMs or similar client-facing roles”
  • Structured performance improvers will thrive in this coaching and QA-focused role.
    — “brings a structured approach to performance improvement”

Things to consider

  • The role requires a combination of coaching, QA, and training delivery skills.
    — “combines coaching, quality assurance, and training delivery”
  • Focus on long-term client success is a key aspect of the role.
    — “drive long-term client success”

How to stand out

  • Highlight specific instances where your coaching improved CSM performance metrics.
    — “elevate the performance of our Customer Success Managers”
  • Demonstrate your structured methodologies for performance improvement in past roles.
    — “structured approach to performance improvement”
  • Showcase any QA frameworks you've implemented in client-facing environments.
    — “strong QA background”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • CSM performance improvement
  • quality assurance
Typical background
trainer or coach in customer success

Skills & requirements

Required

Customer Success TrainingCoachingQuality AssuranceTraining DeliveryPerformance Improvement

Preferred

BPO Trainer ExperienceStrong QA Background

Stack & domain

CoachingQuality AssuranceTraining DeliveryCustomer SuccessTraining

About the role

Original posting from Getwingapp via Lever

About the Role:

We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Source: Getwingapp careers (Lever)

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