UX Research Operations Program Manager

Zoox

Foster City, US

Career-pivot friendly

Who this role is best for

Best suited to mid-level professionals with experience in research operations and cross-functional collaboration, working in product-focused environments.

Best fit for

Candidates who excel at transforming fragmented workflows into scalable systems.
— “turn fragmented workflows into durable systems”
Individuals with a knack for managing complex stakeholder relationships across multiple domains.
— “manage complex stakeholder relationships”
Professionals experienced in research data governance and participant recruitment.
— “participant recruitment, vendor programs, research data governance”

Things to consider

Role requires balancing speed, quality, and compliance in research operations.
— “operate with speed, quality, compliance, and product impact”
Must navigate intersections between research, product, legal, and IT teams.
— “intersection of research, product, data, legal, operations, IT”

How to stand out

Demonstrate concrete examples of scaling research operations in past roles.
— “build and scale the systems that enable UX Research”
Highlight experience creating feedback pipelines and insight systems.
— “feedback pipelines, insight systems”
Show how you've driven product action through research mechanisms.
— “mechanisms that help research drive product action”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

efficient research operations
enhanced research quality
improved product impact

Typical background

program manageroperations managerresearch operations

Skills & requirements

Required

Program ManagementResearch OperationsStakeholder ManagementVendor ManagementData Governance

Preferred

UX ResearchProduct Management

About the role

Original posting from Zoox via Lever

We are looking for a Research Operations Program Manager to build and scale the systems that enable UX Research to operate with speed, quality, compliance, and product impact. This role sits at the intersection of research, product, data, legal, operations, IT, and vendor ecosystems.
The right person will be a strong cross-functional operator who can manage complex stakeholder relationships, understand how research moves through the organization, and turn fragmented workflows into durable systems. They will own the operational backbone of research: participant recruitment, vendor programs, research data governance, feedback pipelines, insight systems, and the mechanisms that help research drive product action.

Source: Zoox careers (Lever)