At ABB
, we help industries run leaner and cleaner and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Technical Support Team Lead
Your role and responsibilities
- Provide technical support via phone & email for common problems related to the application of Low Voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field techs with commissioning, troubleshooting, and warranty evaluations.
- Assist customers with drive programming, parameter configuration, communication, and integration with control systems.
- Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues.
- Collaborate with the warranty team to initiate the fulfillment of warranty replacements and labor authorization for warranty repairs.
- Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management and other tools.
- Stay current with VFD technologies, software updates, and industry trends.
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters because the progress we make here creates real impact out there.
Qualifications for the role
- Bachelor's degree and 4 years of relevant Electrical, Technical experience OR associate's degree and 6 years of relevant Electrical, Technical experience OR High School Diploma/GED and 8 years of relevant Electrical, Technical experience required.
- Knowledge of how Variable Frequency Drives work,
REQUIRED.
- Have a firm understanding of the principles of electricity. Must be able to apply these principles in the troubleshooting of drives.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer‑literate.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
Preferred Qualifications
- Knowledge of, or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet, etc.).
- Previous experience troubleshooting a technical product over the phone.
Salary and Benefits
While base salary is determined by the applicant's qualifications and experience, this position is expected to pay between $58,500 and $93,600 annually.
ABB Benefit Summary for eligible US employees
Go to and click on "Candidate/Guest" to learn more.
Health, Life & Disability
- Choice between two medical plan options: a PPO plan called the Copay Plan or a High Deductible Health Plan with a Health Savings Account called the High Deductible Plan.
- Choice between two dental plan options:
Core and Core Plus.
- Vision benefit.
- Company‑paid life insurance (2X base pay).
- Company‑paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short‑Term Disability – up to 26 weeks, company paid.
- Long‑Term Disability – 60% of pay, company paid. Ability to "buy‑up" to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non‑exempt positions.
Equal Employment Opportunity
ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not…