Workday Financials Support Engineer

Our client, a leading global private investment firm managing approximately $160 billion in AUM, is currently looking for a

Senior Application Support Engineer

to support

Workday Financial

.

This is direct-hire permanent opportunity. This will be

hybrid (3 days)

in their

Boston (Back Bay)

office. MUST be local to Boston.

This position will primarily focus on

Workday Fin

, while also supporting a range of other SaaS platforms/applications as needed. The individual will work closely with business stakeholders, software development teams, and third-party vendors to troubleshoot issues, manage production incidents, and implement operational improvements across supported platforms.

Responsibilities

• Monitor and support production systems, integrations, and data pipelines

• Troubleshoot application, data, and integration issues across enterprise platforms

• Manage and resolve incidents using ITIL based practices, lead root cause analysis when needed

• Support user access, provisioning, and platform administration

• Partner with development teams, business analysts and vendors to resolve issues and implement improvements

• Assist with releases, system upgrades, and environment maintenance

• Respond to business data inquiries and operational support requests

Qualifications:

Required:

• 5+ years of experience in application or production support within enterprise environments

• Hands-on experience with supporting

Workday Financials

• Proficiency in Workday integrations, including EIB, custom reports, and scheduled processes

• Demonstrated ability to diagnose and resolve Workday integration errors and warnings

• Experience managing incidents end-to-end and collaborating effectively across cross-functional teams

• Proactive problem-solver with a focus on reducing recurring issues and improving user experience

Preferred:

• Salesforce experience, including administration or data management

• Familiarity with integration tools and job schedulers

• Knowledge of ITIL practices

• Experience with

Workday Studio

• Experience managing Workday custom validations (e.g., Supplier Invoices, Time Tracking, etc.)

• Exposure to

AWS

• Working knowledge of

SQL

• WD certifications are a plus!