Account Manager (US)

fonio
New York, NY
On-site

Who this role is best for

A natural match if you have experience in B2B SaaS upselling and a strong grasp of AI technology.

Best fit for

  • Candidates with B2B SaaS account management experience and a track record of expansion sales
    — “Experience in upselling, renewals, or expansion revenue across existing customers”
  • Individuals with native-level English communication skills and confidence in client-facing tasks
    — “Native-level English, confident in calls, reviews & demos”

Things to consider

  • Candidates should be prepared to shape the account and expansion strategy in a scaling startup
    — “Actively shaping our account & expansion motion in a fast-scaling AI startup”

How to stand out

  • Highlight your experience with structured account planning and CRM usage in your resume and interview
    — “Structured account planning, clean CRM maintenance, and reliable revenue forecasting”
  • Demonstrate your ability to identify and realize expansion opportunities in existing accounts
    — “Identifying and realising growth potential within existing accounts”
  • Showcase your AI-savviness and product understanding when discussing your experience
    — “Strong product and technology understanding; you're highly AI-savvy”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • actively manage existing customer accounts, expanding use cases, and identifying additional potential
Typical background
1 year of experience in B2B SaaS sales, account management, or customer success

Skills & requirements

Required

B2B Saas SalesAccount ManagementCustomer SuccessUpsellingRenewalsExpansion RevenueAi-savvyStructured Working StyleOwnership MindsetCustomer Focus

Preferred

Product And Technology Understanding

Stack & domain

AI Phone AgentsSMB SalesB2B Saas SalesAccount ManagementCustomer SuccessAIProduct And Technology UnderstandingOwnership MindsetCustomer FocusStructured Working StyleB2B Saas

About the role

Original posting from fonio via Ashby

ABOUT FONIO

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

Join one of Europe’s fastest-growing companies.

YOUR ROLE

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyse their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working towards clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What to Expect

  • Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
  • Expansion Sales: Identifying and realising growth potential within existing accounts.
  • Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximise customer success.
  • Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
  • Teamwork: Close collaboration with Customer Success, Product, and Marketing.
  • Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

What We Offer

  • $70,000–$150,000 (base + uncapped commission, depending on experience)
  • Top equipment of your choice & extremely short decision-making paths
  • Close collaboration with Product, Marketing & Customer Success
  • A strong, scaling AI product with real customer value

What You Bring

  • At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
  • Experience in upselling, renewals, or expansion revenue across existing customers
  • Strong product and technology understanding; you're highly AI-savvy
  • Structured working style, ownership mindset, and customer focus
  • Native-level English, confident in calls, reviews & demos

Application Process

  • 15 min recruiter intro call
  • 45 min content interview incl. a short case study
  • 20 min conversation on culture, expectations & details

Source: fonio careers (Ashby)

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