Account Manager

Hightouch

North America

RemoteCareer-pivot friendly

Who this role is best for

Best suited to mid-level SaaS professionals who excel in client retention and expansion while working remotely in North America.

Best fit for

SaaS account managers with a track record of meeting quotas and driving renewals.
— “2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS”
Client-focused professionals who can build long-term partnerships and act as trusted advisors.
— “Customer-first approach with focus on building long-term partnerships”
Self-starters who can manage multiple priorities and adapt to changing business needs.
— “Self-starter mentality with ability to work independently and collaboratively”

Things to consider

Requires eligibility to work in the U.S. with post-hire verification.
— “Hightouch participates in E-Verify”
Must be comfortable with financial acumen and contract management responsibilities.
— “Financial acumen and experience with contract management”

How to stand out

Highlight specific examples of upselling or cross-selling in past roles.
— “identify expansion opportunities through upselling and cross-selling”
Demonstrate problem-solving skills with metrics on how you improved client outcomes.
— “Strong problem-solving skills and process improvement mindset”
Showcase experience in managing complex SaaS accounts and driving adoption.
— “Experience managing retention and adoption for complex SaaS accounts”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful contract renewals
account expansion
positive customer outcomes

Typical background

salescustomer success

Skills & requirements

Required

Account ManagementClient Relationship BuildingContract ManagementSalesCustomer Success

Preferred

Financial AcumenProblem-solving

Stack & domain

Account ManagementRenewal ManagementSalesCustomer SuccessClient Relationship ManagementContract ManagementClient SatisfactionClient RecordsProgress ReportingClient ChallengesSolution DevelopmentInternal CollaborationClient CommunicationClient RetentionClient ExpansionClient NeedsClient GoalsClient SolutionsCommunicationProblem SolvingOrganizational SkillsAttention To DetailSelf-startCollaborationProcess ImprovementFinancial AcumenAdaptabilityCustomer FocusLong-term Partnership

About the role

Original posting from Hightouch via Greenhouse

About Hightouch
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible.
Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you.
About The Role
As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.
What You'll Do
Build and maintain strong relationships with customer champions and key stakeholders
Serve as the primary point of contact for all client concerns, needs, and strategic discussions
Drive contract renewals and identify expansion opportunities through upselling and cross-selling
Develop comprehensive understanding of client business goals and map our solutions to their needs
Collaborate with internal teams to ensure seamless delivery and client satisfaction
Maintain accurate client records and track contract updates, renewals, and account health
Generate regular progress reports for clients and internal leadership
Proactively address client challenges and develop tailored solutions
Lead renewal meetings and participate in strategic business reviews
Communicate expansion opportunities to the sales team and support deal progression
What We're Looking For
2+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
Proven track record of meeting or exceeding quotas and driving positive customer outcomes
Experience managing retention and adoption for complex SaaS accounts
Strong written and verbal communication skills with ability to present to various stakeholder levels
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
Self-starter mentality with ability to work independently and collaboratively
Strong problem-solving skills and process improvement mindset
Financial acumen and experience with contract management
Ability to adapt quickly to changing priorities and business needs
Customer-first approach with focus on building long-term partnerships.
The Salary range for this role is $120,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.
E-Verify Statement
Hightouch participates in E-Verify. After you join the team, we'll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.
E-Verify Notice
E-Verify Notice (Spanish)
Right to Work Notice
Right to Work Notice (Spanish)

Source: Hightouch careers (Greenhouse)