Account Manager

Zip
London, United Kingdom
HybridCareer-pivot friendly

Who this role is best for

Best suited to candidates with SaaS sales experience working in enterprise procurement and finance.

Best fit for

  • Candidates with SaaS sales experience and a focus on enterprise procurement and finance
    — “Experience selling to procurement, finance, legal”
  • Individuals who thrive in shaping processes in early-stage startups
    — “as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want you to help shape our sales process”
  • Professionals adept at building team culture and contributing best practices
    — “you’re not just a team member, but you help build the team culture and bring your best practices to the org”

Things to consider

  • The role demands a high level of self-direction and initiative
    — “Self-driven – you don’t need someone to motivate you to put in your best every day”
  • There is a strong expectation to be a product evangelist and future-oriented thinker
    — “you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future”

How to stand out

  • Highlight your ability to shape and improve sales processes in your resume and interviews
    — “we want you to help shape our sales process”
  • Emphasize your experience in driving SaaS product adoption and retention
    — “Experience driving customer retention and adoption of a SaaS product for enterprise accounts”
  • Showcase your fluency with sales tools like Salesforce, Clari, and Outreach
    — “Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • customer value realization
  • renewal contracts
  • customer health scorecards
  • deal closure
Typical background
account managementsales

Skills & requirements

Required

Account ManagementCustomer RetentionNegotiationProduct ExpertiseSales Intelligence

Preferred

Procurement ExpertiseTeam Building

Stack & domain

SalesAccount ManagementCustomer RetentionProcurementNegotiationSales IntelligenceEngagement SolutionsCommunicationProblem-solvingTeamworkLeadershipTechnology

About the role

Original posting from Zip via Ashby

ABOUT ZIP

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

YOUR ROLE

  • You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for
  • Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
  • You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
  • You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org
  • Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
  • Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
  • Manage current customers on multi-year contracts to ensure customer value realization.

YOU WILL

  • Become a product expert – learning the Zip platform through and through, so that you’re demo ready
  • Become a procurement expert – learning the ins and outs of the procurement market, which is deeply ready for change and new solutions
  • Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers
  • Be adaptable and flexible – as part of an early-stage hyper-growth company, we are rapidly growing out our process but we want to you to help shape our sales process

QUALIFICATIONS

  • 2+ years of technology SaaS experience
  • Experience selling to procurement, finance, legal
  • Experience driving customer retention and adoption of a SaaS product for enterprise accounts 
  • Customer management skills; including sales, Account management, and customer service 
  • Self-driven – you don’t need someone to motivate you to put in your best every day
  • You’d describe yourself as organized, efficient with your time, and an excellent communicator
  • Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
  • Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

PERKS & BENEFITS

At Zip, we’re committed to providing our employees with everything they need to do their best work.

  • 📈  Start-up equity
  • 🦷  Full health, vision & dental coverage
  • 🚍  Commuter benefit
  • 🚠  Team building events & happy hours
  • 🌴  Flexible PTO
  • 💻  Apple equipment plus home office budget

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!

Source: Zip careers (Ashby)

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