Account Manager, Platforms (US)

Whop
Brooklyn, NY
On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with experience in platform and marketplace businesses working in technical environments.

Best fit for

  • Candidates with a founder or operator background in technical platforms or marketplaces
    — “Ex-founder or operator background in platforms, marketplaces, or internet businesses”
  • High-performing Account Managers who have driven retention and expansion for high-touch accounts
    — “Top performing AM / CSM who owned retention and expansion for high-touch accounts”
  • Professionals comfortable engaging with technical teams and product leads
    — “Experience working with technical customers and their product or eng teams”

Things to consider

  • In-office presence is required, with no remote flexibility mentioned
    — “Location: In-person NYC / Brooklyn, 5 days in office”
  • The role assumes a high level of autonomy and ownership over account outcomes
    — “You own the book and your number”

How to stand out

  • Highlight your experience in driving NRR and account expansion in your resume and interview responses
    — “Own retention and expansion. NRR is your number.”
  • Demonstrate your ability to work directly with product and engineering teams on technical integrations
    — “Work with FDE on integrations and product gaps for your accounts”
  • Showcase your problem-solving skills and ability to resolve customer issues independently
    — “Fix problems yourself instead of handing them to support”
Pace · SteadyCollaboration · MediumAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • manage a book of platform and marketplace customers
  • own retention and expansion
  • get accounts to adopt new product offerings
Typical background
top performing AM / CSMex-founder or operator background in platforms, marketplaces

Skills & requirements

Required

Account ManagementCustomer RetentionSales StrategyTechnical Customer Interaction

Preferred

Founder InteractionProduct Marketing

Stack & domain

PlatformsMarketplacesInternet BusinessesAccount ManagementCustomer Success ManagementTechnical Customer SupportProduct Or Engineering TeamsFoundersProduct LeadsEngineering LeadsEntrepreneurialProblem-solvingCommunicationLeadershipBusiness OperationsCustomer Success

About the role

Original posting from Whop via Ashby

MISSION

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

ROLE

You own platform and marketplace customers after the sale. You keep them on Whop, grow their volume, and get them onto more of the product stack.

This is a highly entrepreneurial role with a lot of freedom. You own the book and your number.

WHAT YOU’LL DO

  • Manage a book of platform and marketplace customers
  • Own retention and expansion. NRR is your number.
  • Get your accounts to adopt payments, ads, treasury, cards, and new product offerings
  • Work with FDE on integrations and product gaps for your accounts
  • Fix problems yourself instead of handing them to support

WHAT WE’RE LOOKING FOR

  • Ex-founder or operator background in platforms, marketplaces, or internet businesses
  • Top performing AM / CSM who owned retention and expansion for high-touch accounts
  • Experience working with technical customers and their eng teams
  • Comfortable talking to founders and product / eng leads

COMPENSATION / PERKS

  • Compensation range: $300,000 to $350,000
  • Includes base and commission
  • Best in class base + OTE with competitive equity
  • Location: In-person NYC / Brooklyn, 5 days in office
  • Equinox membership
  • Lunch & dinner M–F
  • Rent stipend within 0.5 mile of the office
  • Citi Bike
  • Ubers home after 10pm
  • Unlimited PTO + health / vision / dental
  • Latest MacBook Pro

Source: Whop careers (Ashby)

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