Strong fit for detail-oriented candidates who manage client accounts and resolve issues, with experience in accounting processes and customer service.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Illumia, LLC via Greenhouse
Salary range up to $62,000
Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
The Accounts Receivable Analyst will assist the Accounting team with tasks related to the collection of customer accounts and customer service. The Accounts Receivable Analyst has no management responsibilities.
This position operates under supervision of the Accounts Receivable Manager and as part of the full Accounts Receivable team.
The Responsibilities
As Accounts Receivable (AR) Analyst, you will report to the Senior Manager of AR and be responsible for the successful management and reconciliation of your assigned portfolio of client accounts to maintain or lower the company’s AR balance and increase available cash. In addition to aiding in the collection of overdue accounts, you will be tasked with effectively resolving client issues and working collaboratively with colleagues in other company departments.
Collections
Work with Accounts Receivable Manager and team to prioritize and carry out collection efforts based upon the established collection objectives to ensure efficient and timely collections of assigned customer accounts
Explore and implement efficiencies in methods used for collections efforts
Prepare accounts receivable schedules and statistics as needed and maintain accounts receivable reports as directed
Maintain documentation of all communications with customers
Communicate critical customer information to Manager and other appropriate Illumia management
Manage a large volume of incoming customer communications
Research answers to customer questions and communicate responses to the customer in a timely manner
General Accounting
Enter all cash receipt batches and ensure timely and accurate application of payments and credits to customer accounts
Handle all audit requests related to accounts receivable as requested
Customer Experience
Respond promptly to customer inquiries and resolve issues to enhance customer satisfaction
Collaborate with internal teams to ensure seamless account management and positive customer experience
Monitor feedback and identify opportunities for service improvements
Be professional and helpful in all communications with customers and other Illumia staff
What You’ll Bring to the Table
Strong skills in Microsoft Office
Excellent communication and organizational skills
General knowledge of accounting processes
Strong problem solving and critical thinking skills
Commitment to exceptional customer service
Excellent attention to detail
Ability to produce quality deliverables with high deadline sensitivity
Our leaders are Humble, Hungry, and Smart:
Humble:The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
Hungry: Weare not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
Smart: AtIllumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.
This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What’s Good to Know
No Travel is required for this position.
Who You’ll Work with
Customers
Accounts Receivable Team members
Billing Team
Sales and Client Success Team
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.