Accounts Receivable professionals with strong communication skills and a knack for problem-solving will find this role's emphasis on client relationship management and collections efficiency rewarding. The position is based in Ho Chi Minh City and involves collaboration with multiple teams, including Credit and Legal.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Flexport via Greenhouse
About Flexport:
At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.
The Opportunity
We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager.
What You'll Do
Collections & Account Management
Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets
Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
Work on moderately difficult account assignments requiring judgement and independent recommendations
Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears
Client Relationship Management
Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes
Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
Field general AR/AP questions from clients and assist in researching and resolving payment issues
Cross-Functional Collaboration
Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
Partner with the AR Manager to identify opportunities to improve SOPs and processes
Finance Operations
Support Finance & Accounting month-end close processes and other ad-hoc projects as needed
What You'll Bring
Native-level Vietnamese and fluent English, both written and verbal, are required for this role
Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations
Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically
Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
Goal-oriented, proactive self-starter with excellent organisational skills
Strong problem-solving, research, and follow-up skills with both external and internal contacts
Ability to adapt to the rapid changes typical of a start-up environment
A competitive, creative drive to win over customers and internal stakeholders
Direct experience in logistics or freight forwarding is a plus.
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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Source: Flexport careers (Greenhouse)