Admissions Representative

Centura College
Norfolk, VA
Career-pivot friendly

Who this role is best for

Aimed at entry-level to mid-level admissions professionals who thrive in a student-focused, metric-driven environment and are comfortable with flexible hours and face-to-face interactions in the education domain.

Best fit for

  • Candidates with experience in for-profit post-secondary admissions and a passion for guiding students toward career decisions
    — “One or more years of admissions experience in a proprietary (for profit), post-secondary educational setting preferred”
  • Individuals who enjoy high-volume outreach and have a track record of meeting performance targets
    — “Proven experience in sales or customer service, with a track record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios”
  • People who are adaptable and can manage a rotating schedule with weekend and evening shifts
    — “willingness to work occasional evenings or weekends as needed”

Things to consider

  • The role involves a high volume of outreach and requires consistent performance tracking
    — “consistently meeting key performance indicators (KPIs) related to outreach volume, contact-to-appointment conversion, application completion, and enrollment success”
  • Candidates must be prepared to engage in various communication channels including phone, email, and in-person or virtual meetings
    — “Conduct outreach through phone calls, emails, and in-person or virtual meetings”

How to stand out

  • Highlight experience in meeting or exceeding KPIs in your resume and interview responses
    — “Proven experience in sales or customer service, with a track record of meeting or exceeding KPIs”
  • Emphasize your ability to guide students through complex processes from inquiry to enrollment
    — “Guide students from initial inquiry to enrollment, including appointment setting, interviews, application assistance, and follow-up”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • increased enrollment
  • student satisfaction
Typical background
salescustomer service

Skills & requirements

Required

SalesCustomer ServiceGoal SettingRecruitmentCommunication

Preferred

Education IndustryTechnical Training

Stack & domain

AdmissionsSalesCustomer ServiceCommunicationTeamworkGoal-orientedEducation

About the role

Original posting from Centura College via Greenhouse

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. 

About Us - Big Changes, Better Benefits - Join Us Today!

About Centura College 

Centura College is a premier provider of hands-on technical and career training, offering programs in Allied Health and Skilled Trades. We are passionate about preparing the next generation of skilled professionals by equipping students with the tools, knowledge, and confidence to succeed in rewarding careers.

With flexible day and evening classes, real-world experience, and a supportive learning environment, Centura College is committed to making a difference in the lives of our students. Ready to inspire and guide future professionals? Apply today!

Location: Centura College, Norfolk - 7020 N Military Hwy, Norfolk, VA 23518

Schedule: 

Monday -Thursday:

2 days 8:00am to 5:00pm

2 days: 10:00am to 7:00pm

Friday: 8:00am to 5:00pm

Rotating Saturdays: 9:00am to 1:00pm

Compensation: Up to $30/hour, based on experience and qualifications 

Do you love being on the phone? Does meeting and chatting with new people energize you? Do you love crushing goals? If so, we’d love to hear from you! 

About the Role 

We are seeking a results-driven, student-focused Admissions Representative to join our team. This role is ideal for someone passionate about education and skilled at guiding prospective students toward informed, life-changing academic decisions. 

As an Admissions Representative, you will connect students with programs that support their goals while consistently meeting key performance indicators (KPIs) related to outreach volume, contact-to-appointment conversion, application completion, and enrollment success. This dynamic role requires communication skills, a positive attitude, and delivery of exceptional service in a fast-paced, metric-driven environment. 

Key Responsibilities 

Evaluate prospective students for enrollment eligibility and program fit

Conduct outreach through phone calls, emails, and in-person or virtual meetings to support applicants through each step of the admissions process

 Achieve and maintain enrollment goals by leading through personal performance 

Guide students from initial inquiry to enrollment, including appointment setting, interviews, application assistance, and follow-up 

Track student application status and ensure completion of required documentation

 Assist with recruitment events such as open houses and career fairs 

Qualifications 

Education: 

High School Diploma or GED 

Associates' or higher degree preferred

Experience: 

Proven experience in sales or customer service, with a track recordof meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios  

One or more years of admissions experience in a proprietary (for profit), post-secondary educational setting preferred

Skill set:

Strong written and verbal communication skills, with the ability to connect with diverse audiences

Excellent time management and multitasking abilities in a fast-paced environment

Proficient with Microsoft Office, willing to learn new systems

A positive, team-oriented approach and willingness to work occasional evenings or weekends as needed

Benefits 

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits: 

401(k) with company match

Comprehensive health, dental, and vision insurance available first day of employment

Life insurance options

Paid parental leave

Paid time off (PTO) to promote work-life balance

Tuition reimbursement for continued education

Employee Assistance Program (EAP) for personal and professional support

We are committed to fostering a workplace that values integrity, growth, and student success. 

Centura College is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

Source: Centura College careers (Greenhouse)

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