Agent Product Manager

Clera

San Francisco, CA

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience building customer workflows with automation tools and working directly with non-technical business clients.

Best fit for

Candidates with product management or customer-facing technical experience in hospitality or travel domains
— “experience with non-technical business customers is valuable; hospitality, travel, customer service”
Individuals skilled in using AI coding assistants to prototype solutions for customers
— “Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions.”
Professionals who can identify automation opportunities from recurring customer requests
— “Strong judgment in identifying patterns across customer needs and deciding what to solve with automation or engineering.”

Things to consider

On-site presence in San Francisco is required, limiting remote flexibility
— “On-site in San Francisco, California.”
The role is centered on direct customer interaction and technical prototyping
— “You will spend most of your time working directly with customer accounts, building agents for their workflows”

How to stand out

Highlight your ability to translate customer needs into technical specifications for engineering teams
— “Ability to scope technical requirements and turn customer needs into implementable specifications.”
Showcase specific examples of automating workflows using no-code or scripting platforms
— “Demonstrated experience building automations or workflows with scripting, RPA, no-code platforms, or similar tools.”
Emphasize your track record in leading customer onboarding and business reviews
— “Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations that support retention and growth.”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Leading customer onboarding and optimization
Identifying patterns in customer requests

Typical background

Product managementCustomer-facing technical roles

Skills & requirements

Required

Product ManagementCustomer OnboardingAI Agent DevelopmentTechnical Requirements ScopingAI Coding Assistants

Preferred

HospitalityTravelCustomer ServiceZapierMakeN8n

Stack & domain

Product ManagementCustomer-facing Technical RolesAI Coding AssistantsScriptingRPANo-code PlatformsCommunicationJudgmentHospitalityCustomer ServiceTools Such As Zapier, Make, Or N8n

About the role

Original posting from Clera via Ashby

ABOUT THE ROLE
This individual contributor role connects customers, sales, and engineering at a hospitality-focused AI software company. You will spend most of your time working directly with customer accounts, building agents for their workflows, and bringing recurring needs to engineering as product opportunities.
WHAT YOU'LL DO
Lead customer onboarding, refinement, quarterly business reviews, and optimization conversations that support retention and growth.
Build and deploy AI agents that address customer workflows, using AI coding assistants to scope and prototype solutions.
Identify patterns in customer requests and translate them into prioritized feature opportunities for engineering.
Partner with engineering to resolve agent limitations and scope new capabilities.
Automate repeatable work and improve your efficiency while prioritizing high-value customer interactions.
WHAT WE'RE LOOKING FOR
At least 3 years of experience in product management, operations, or customer-facing technical roles delivering solutions for customers.
Demonstrated experience building automations or workflows with scripting, RPA, no-code platforms, or similar tools.
Experience managing customer relationships and leading onboarding, support, or business review calls.
Ability to scope technical requirements and turn customer needs into implementable specifications.
Experience using AI coding assistants such as Claude, Codex, or ChatGPT to prototype or build solutions.
Strong judgment in identifying patterns across customer needs and deciding what to solve with automation or engineering.
Experience with non-technical business customers is valuable; hospitality, travel, customer service, and tools such as Zapier, Make, or n8n are helpful.
COMPENSATION & BENEFITS
Base salary is $120,000 to $210,000 annually, with 0.15% to 0.60% equity. Benefits include health insurance and a 401(k) match. Visa sponsorship is not available; authorization to work in the United States is required.
LOCATION
On-site in San Francisco, California.

Source: Clera careers (Ashby)