Application Support Engineer, India, OEX

Crypto.com

Bangalore, India

Hybrid

Who this role is best for

Strong fit for candidates with production support experience in financial services who can manage high-pressure environments and handle incident resolution with technical depth.

Best fit for

Candidates with 2+ years in production support within financial services and a background in trading systems
— “2+ years of production support experience preferably within the Banking or Financial Service industry.”
Individuals with experience in UNIX, SQL, and scripting languages like Bash or Python
— “Experience with UNIX commands in debugging , SQLs and Bash/Python scripting.”
Professionals who are comfortable with incident management and have ITIL certification or knowledge
— “Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.”

Things to consider

Candidates must be prepared for shift work and weekend support as it is a core requirement
— “Open to shift work and weekend support.”
The role demands handling multiple priorities and working under tight deadlines
— “Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.”

How to stand out

Highlight your ability to take end-to-end ownership of production issues in your resume and interview responses
— “The roles requires end-to-end ownership of Production issues”
Emphasize experience with monitoring tools like Grafana, Prometheus, or similar utilities
— “Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.”
Showcase your ability to implement automation and optimize processes in your background
— “Implement process optimization, automation of manual task and improve the service level the team provides to the end users.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

End-to-end ownership of Production issues
Collaboration with various technical and business support teams
Execution of BCP exercise
Process Management to meet ITIL best practice standards

Typical background

2+ years of production support experienceTechnical Skills: UNIX commands, SQL, Bash/Python scriptingStrong technical understanding of Linux/Java based systems

Skills & requirements

Required

UNIX CommandsSQLBash/python ScriptingFIX ProtocolAPI SupportLinux/javaCloud TechnologyDevops UtilitiesMonitoring ToolsVisualization ToolsScheduling ToolsIncident HandlingTroubleshootingITIL CertificationSupporting Trading System (oms/ems)Attention To DetailsSelf-starterShift Work

Preferred

Continuous ImprovementAutomationProcess Optimization

Stack & domain

UNIX CommandsSQLBash/python ScriptingFIX ProtocolAPI SupportLinux/java Based SystemsCloud TechnologyDevops UtilitiesMonitoringVisualizationScheduling ToolsGrafanaPrometheusControl-mITRS GeneosDynatraceCommunicationTeamworkProblem-solvingTroubleshootingAttention To DetailAdaptabilitySelf-starterClient ServiceITILFinanceHealthcareSLAClient Expectations

About the role

Original posting from Crypto.com via Lever

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.
Responsibilities:
Primary responsibility includes but not limited to
User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.
Required Skills:
2+ years of production support experience preferably within the Banking or Financial Service industry.
Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
Self-starter and able to quickly pickup new concepts, business areas and technologies.
Open to shift work and weekend support.

Source: Crypto.com careers (Lever)