Applications Support Specialist

Ensono

Pune, India

On-site

Who this role is best for

A natural match if you have 7–12+ years in regulated production environments and expertise in Java and .Net application tuning.

Best fit for

Candidates with 7–12+ years in regulated production environments and experience leading incident management.
— “7–12+ years in Application Reliability, Production Support, SRE, or platform operations”
Individuals with strong JVM and .Net performance tuning skills and a track record of deep RCA analysis.
— “Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning”

Things to consider

On-call and after-hours support is a requirement, which may affect work-life balance.
— “On‑call and after‑hours support as required”
The role involves working in a regulated environment, which may require specific compliance knowledge.
— “Experience in regulated production environments”

How to stand out

Highlight your ability to mentor teams and approve high-risk changes as a leadership strength.
— “Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles”
Demonstrate your hands-on experience with observability tools like Splunk and Grafana in your application materials.
— “Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus”
Include specific examples of how you've improved MTTR through alert optimization and automation.
— “Define observability standards; optimize alerts and improve MTTR”
Showcase your ability to validate disaster recovery and resilience testing outcomes in your application.
— “Validate DR readiness, failover behavior, and resilience testing outcomes”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful incident management
improved application reliability
optimized change management

Typical background

7+ years in Application Reliability, Production Support, SRE, or platform operations

Skills & requirements

Required

Java.netUnix/linuxAdvanced ScriptingObservability Tools

Preferred

SRE PrinciplesCloud Platforms

Stack & domain

JavaJVMMiddlewareOSInfrastructureNetCLRUnix/linuxNetworkingAdvanced ScriptingSQLAutosysObservability ToolsSRE PrinciplesLeadershipCommunicationProblem SolvingAttention To DetailTeam ManagementApplication ReliabilityProduction SupportSREPlatform Operations

About the role

Original posting from Ensono

Key Responsibilities
Incident & Problem Management
Lead major incident (MI) bridges and restore service with minimum business impact.Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.Own technical RCAs, drive long‑term and systemic remediation.Identify recurring failure patterns and risks.Reliability Engineering
Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.Tune JVM parameters, analyze thread/heap dumps, and improve performance.Influence application architecture for fault tolerance, scalability, and recoverability.Validate DR readiness, failover behavior, and resilience testing outcomes.Change, Release & Risk
Provide technical approval and risk assessment for high-risk changes.Enforce operational readiness for new apps and major releases.Ensure changes meet audit, compliance, and regulatory expectations.
Automation, Monitoring & Observability
Build advanced automation using Shell/Python/PowerShell.Develop frameworks for health validation, automated recovery, and compliance checks.Define observability standards; optimize alerts and improve MTTR.Leadership & Mentorship
Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.Act as a trusted technical advisor to stakeholders and leadership.Skills & Qualifications
Technical (Mandatory)
Strong knowledge of application architecture, distributed systems, and middleware.Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning..Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.Reliability & Operations
Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.Experience in regulated production environments.Soft Skills
Strong technical leadership and decision‑making.Clear communication during high‑pressure incidents.Ownership mindset and business awareness.Experience & Education
7–12+ years in Application Reliability, Production Support, SRE, or platform operations.Bachelor’s degree in Computer Science/Engineering or equivalent.ITIL, cloud, or industry certifications (preferred).Banking/financial domain experience (preferred).Working Conditions
On‑call and after‑hours support as required.Fast‑paced environment with multiple priorities.Hybrid working model

Source: Ensono careers