Apprentice Parts Advisor

Lookers

Bishop Stortford, United Kingdom

On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with prior parts advisory experience working in automotive retail environments, who thrive in structured, team-oriented roles with a focus on customer service and administrative precision.

Best fit for

Candidates with prior parts advisory experience working in automotive retail environments
— “You will have previous experience gained in a similar role.”
Individuals who can manage customer expectations and work in a dynamic team setting
— “You will be a people person with excellent verbal and written communication skills.”
Those comfortable with administrative tasks and computer systems in a customer-facing role
— “You will possess excellent communication skills, and practical knowledge of computer systems.”

Things to consider

Probation period is six months, which may require a longer-term commitment from candidates.
— “all offers of employment are made subject to a 6 month probation period”
The role involves weekend work on a rota basis, which may affect work-life balance.
— “Saturdays 8am to 12pm on a rota basis”

How to stand out

Emphasize experience with stock control and customer service in your resume and interview.
— “Ensuring all items are correctly located and stock control”
Highlight your ability to work both independently and collaboratively in your application materials.
— “You will be able to work both independently and as part of a dynamic team.”
Demonstrate your administrative efficiency and accuracy with specific examples.
— “Completing all administrative functions in an accurate and timely manner”
Showcase your communication skills with customer-facing examples in your interview.
— “Providing excellent customer care”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

ensured all customer orders were processed on the same day
completed all administrative functions accurately and timely

Typical background

parts advisorcustomer service representative

Skills & requirements

Required

Parts ManagementCustomer ServiceStock ControlOrder ProcessingVehicle Health Checks

Preferred

Automotive Knowledge

Stack & domain

Parts ManagementStock ControlCustomer ServiceAdministrative FunctionsComputer SystemsVehicle Health ChecksCommunicationTeamworkProblem-solvingCustomer CareTime ManagementAutomotive RetailParts Department

About the role

Original posting from Lookers via Greenhouse

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Apprentice Parts Advisor
£8ph
Hours: 42 hours (Monday to Friday 8am to 5pm, Saturdays 8am to 12pm on a rota basis)
Are you a Apprentice Parts Advisor in search of a new challenge? You have arrived at the right place, we are on the hunt for an experienced and enthusiastic Parts Advisor.
This is an excellent opportunity for the right person to join our friendly and professional team and be integral to the smooth running of our parts department. Working alongside a friendly and hard-working team of parts advisors, you will be able to build relationships and manage our customer’s expectations.
As a Parts Advisor, you will ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day. You will be required to complete all administrative functions in an accurate and timely manner and log any discrepancies of stock with the Parts Manager.
Responsibilities
Assisting the Parts Manager with daily duties
Completing Vehicle health checks for workshop
Ensuring all items are correctly located and stock control
Receiving orders & ensuring returns are up to date
Answering call from customers
Providing excellent customer care
You will have previous experience gained in a similar role. You will possess excellent communication skills, and practical knowledge of computer systems. It is important that you can work as part of a team as well as having the ability to work independently.
You will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.

Source: Lookers careers (Greenhouse)