Aimed at mid-level property management professionals who can step into leadership roles and manage both administrative and resident-facing tasks.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Cottonwood Residential via Greenhouse
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.
About the Role
The Assistant Property Manager plays a critical role in supporting the overall operations and performance of the community. Working closely with the Property Manager, this position helps drive leasing results and resident retention, ensures strong administrative and financial controls, and delivers an exceptional resident experience. This role serves as a key operational partner and is expected to step into leadership responsibilities in the absence of the Property Manager.
Key Responsibilities
Operations & Financial Administration
Support the daily operations of the community, ensuring efficiency and compliance with company policies and procedures
Process and post rent payments, maintain accurate records, and manage administrative reporting within property management systems
Maintain organized files, reports, and documentation for the community
Monitor and order office supplies and ensure the management office is fully equipped
Assist with vendor coordination, invoice tracking, and general vendor management
Leasing & Resident Experience
Maintain strong knowledge of apartment availability, pricing, and community features
Support leasing efforts, including engaging prospects, applying sales techniques, and assisting with the application process
Respond promptly to resident inquiries and service requests, ensuring a high level of customer satisfaction
Assist with resident retention initiatives, including communication and follow-up efforts
Address and escalate resident concerns or unusual situations as needed
Team Support & Leadership
Support the Property Manager with hiring, onboarding, and training of on-site team members
Provide guidance and direction to team members to ensure consistent performance and service delivery
Assist with performance management, including feedback and disciplinary recommendations
Step into a leadership role and oversee operations in the absence of the Property Manager
Compliance & Community Standards
Ensure compliance with company policies, safety standards, and applicable regulations, including OSHA requirements
Conduct regular inspections of the community, including units, amenities, and common areas
Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections
Maintain awareness of community conditions and report any concerns or risks promptly
What You Bring
High school diploma or GED required; additional education or training preferred
2+ years of multifamily property management experience required
1+ years of Assistant Property Manager experience required
Basic understanding of leasing, sales, and property operations
Strong organizational and administrative skills with attention to detail
Excellent communication and interpersonal skills with the ability to interact professionally with residents, vendors, and team members
Ability to multitask, prioritize, and perform effectively under pressure
Strong problem-solving skills and ability to handle sensitive situations with discretion
Proficiency in Microsoft Office Suite
Experience with Entrata, REBA, or similar systems
Self-starter with strong initiative and a sense of urgency
Flexibility to work extended hours, including arriving prior to office opening as needed
Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed
Physical Requirements
Stand, walk, or sit alternatively depending on the day’s needs. Estimate 70% of time is spent on feet and 30% sitting at a desk
Bending, stooping, and squatting for filing and picking up litter around the property frequently needed
Ability to climb stairs frequently needed to show and inspect the property
Pushing and pulling doors/cabinets to inspect the property frequently needed
Reaching above the shoulders for supplies and inspecting the property frequently needed
Writing/typing for communication frequently needed
Grasping/turning for telephone and doorknob use frequently needed
Finger dexterity to operate office equipment frequently needed
Lifting/carrying 10-25 lbs. occasionally needed
Constant need for vision in small detail and beyond arm’s reach to view computer screens, reports, forms, inspecting the property, etc.
Constant need for hearing to communicate with staff, vendors, residents, and prospects in person and on the telephone
Why Cottonwood Residential?
We don’t just manage properties — we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!