Associate, Custody Operations

Vestwell
King of Prussia, PA
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-to-mid-level professionals in custody operations who thrive in a collaborative, hybrid work environment and have a solid grasp of financial reconciliations and compliance processes.

Best fit for

  • Candidates with a finance or accounting background and experience in custodial platforms or 401(k) administration
    — “Undergraduate or graduate degree in Finance or Accounting with a strong academic performance record”
  • Individuals comfortable with high-volume operational tasks and adept at identifying discrepancies in financial data
    — “Identify and resolve discrepancies in Cash and Share balances”
  • People who can manage multiple stakeholders and quickly adapt to evolving processes in a hybrid work setup
    — “Demonstrate an affinity for learning, creating, and iterating rapidly”

Things to consider

  • The role requires in-office presence in King of Prussia, despite a hybrid arrangement
    — “This role will be based in our King of Prussia office”
  • The salary range is set for NY and similar metro areas, possibly lower in King of Prussia
    — “salary bands are based on NY and other similar metro areas and may differ”

How to stand out

  • Highlight experience with financial reconciliations and custodial platforms like Matrix or Schwab
    — “Familiarity with custodial platforms, such as Matrix or Schwab”
  • Emphasize your ability to manage complex operational correctional issues effectively
    — “Respond to a high volume of complex operational correctional issues”
  • Showcase your proficiency in Excel and your understanding of mutual funds and ETF settlement processes
    — “Possess a good understanding of how mutual funds, stable value funds, and ETFs trade and settle”
  • Demonstrate your ability to create and maintain written operating procedures
    — “Support the creation and maintenance of written operating procedures”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • ability to resolve complex operational correctional issues
  • ability to identify and resolve discrepancies in Cash and Share balances
  • ability to oversee and audit record-keeping and plan administration components
Typical background
undergraduate or graduate degree in Finance or Accountingexperience in financial operations or related field

Skills & requirements

Required

Cash And Traditional Securities ReconciliationsStrong Aptitude For NumbersAbility To Prioritize TasksAbility To Use Excel At A High Level

Preferred

Experience With Collaboration, Project Management, And CRM ToolsFamiliarity With Custodial PlatformsGeneral Knowledge Of Erisa Rules And RequirementsRelevant Record-keeper Experience

Stack & domain

FinanceAccountingExcelMutual FundsStable Value FundsEtfsCustodial PlatformsErisa RulesRecord-keeping SystemsCommunicationCritical ThinkingOrganizationProblem SolvingCollaborationInsuranceCompliance

About the role

Original posting from Vestwell via Greenhouse

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 790,000 businesses and more than 2.75 million active savers, with over $57 billion in assets saved across all 50 United States. 

Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.

Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com

Who Are We Looking For?

Vestwell is growing and looking for a Custody Ops Associate! This role plays an integral part in the day to day processing and monitoring of plans on Vestwell’s platform. In this position, you will have the opportunity to collaborate cross- functionally with internal stakeholders to provide exceptional service to plan sponsors.

What Will You Be Doing?

Review incoming cash, wires, and checks coming onto our trust accounting system

Processing of corrections on a plan and participant level on a daily basis

Work with sub-custodians to settle trades from the point of booking, through settlement for mutual funds, stable value funds, and ETFs

Respond to a high volume of complex operational correctional issues for internal teams

Identify and resolve discrepancies in Cash and Share balances

Oversee and help ensure other team member action items are completed

Ensure collaboration with all internal teams to meet expected timelines

Support the creation and maintenance of written operating procedures related to assigned functions

Oversee and audit record-keeping and plan administration components

Monitor deliverables and ensure timely completion of team projects

Investigate and reconcile discrepancies in data and remediate accordingly

Strong written communication, critical thinking and organizational skills

Requirements

The Necessities

Undergraduate or graduate degree in Finance or Accounting with a strong academic performance record

Possess a strong aptitude for numbers, and understanding of cash and traditional securities reconciliations

Demonstrate an affinity for learning, creating, and iterating rapidly

Proactive and analytical, able to problem-solve and propose solutions

Demonstrate a high degree of organization and dependability

Ability to prioritize tasks and manage client expectations

Ability to use excel at a high level

The Extras

Experience with collaboration, project management, and CRM tools such as Google Workspace, Slack, Salesforce, Zendesk, and Jira

Possess a good understanding of how mutual funds, stable value funds, and ETFs trade and settle

Familiarity with custodial platforms, such as Matrix or Schwab

General knowledge of ERISA rules and requirements, and experience with one or more compliance / record-keeping systems (e.g. SunGard Relius, ASC, FIS)

Qualified 401(k) Administrator (QKA) or higher ASPPA credentials

Relevant record-keeper experience

This role will be based in our King of Prussia office, and will be part of Vestwell's hybrid in-office operation. 

The expected base salary range for this position is $55K - $70K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.

Full-Time Employee Benefits

We’re an innovative, high-growth company with an exciting future ahead. At Vestwell, we prioritize employee wellbeing through comprehensive health benefits, generous time off, and a dedicated Employee Wellbeing Committee. Our hybrid work model offers flexibility while providing access to our collaborative offices in Midtown Manhattan, Austin, King of Prussia, and Scottsdale. And, of course, as a company focused on helping people save for the future, we offer a competitive 401(k) plan.

Interview Process

Our interview process starts the same for every candidate with 1-2 introductory conversations to learn more about your background, interests, and what you're looking for, while also giving you the opportunity to learn more about Vestwell and the team. From there, the process varies by role but typically includes a skills or experience-based assessment, such as a coding interview, portfolio review, or deeper discussion of your relevant experience. Successful candidates then move on to a virtual or in-person interview panel. Before extending an offer, we complete a reference check with a current or former manager and a peer. Throughout the process, we prioritize transparency, clear communication, and minimizing surprises.

For your awareness you will only receive correspondence from recruiting@vestwell.com any other domain not ending in vestwell.com is not our Recruitment team.

Vestwell’s Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell’s California Privacy Rights Policy.

Source: Vestwell careers (Greenhouse)

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