Strong fit for candidates with team leadership experience in the creator economy who can manage cross-functional campaigns and client relationships.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Whalar Group via Greenhouse
Job Title: Associate Director, Client Services
Location: New York, NY or Los Angeles
Start Date: ASAP
Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.
We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.
With hubs in London, Berlin, New York, and Los Angeles, our reach is global
About the role:
We're looking for an Associate Director, Client Services to lead the successful delivery and continued growth of some of Whalar's most important client partnerships. Sitting at the intersection of clients, creators, and cross-functional teams, you'll ensure exceptional campaign execution while serving as a trusted strategic advisor who consistently delivers outstanding client experiences.
You'll lead and develop a high-performing Client Services team, driving operational excellence, mentoring future leaders, and creating an environment where both people and campaigns thrive. Beyond campaign delivery, you'll help shape account growth, contribute to new business opportunities, and champion the evolving creator economy by bringing fresh thinking, industry knowledge, and creative solutions to every client engagement.
Success in this role means building lasting client relationships, developing exceptional talent, and delivering creator marketing programs that produce measurable business impact.
Here’s what you’ll do day-to-day:
Act as a senior liaison with our clients, content creators, cross functional teams and other partners, ensuring the delivery of flawless campaigns through exemplary client service
Manage the team’s day-to-day tasks and operations of campaign delivery, with support from Director
Be a positive, solutions-first role model and expertly mentor, train and develop team members through robust career pathing
Competently and confidently deliver campaigns across all social media & content platforms, mainly TikTok, Instagram, and YouTube
Maintain project workflow tools (e.g. Echo, trackers), templates and ensure no silos between project teams
Assist team in creator negotiations (where applicable) with support from Director
Manage all contracting alongside the Business Affairs team and creators/agents
Track budgets and financial tracking on all spends, ensuring budgets are fully optimized, responsible for campaign reconciliation
Work alongside the Measurement, Media & Analytics team to build campaign wrap reports and other ad-hoc reporting deliverables
Maintain a pulse on all things social media: the landscape, creator news, emerging platforms, creators, trends, etc.
Support in new business pitches
Have high trust with leadership and showcase exceptional client and objection-handling skills, able to serve as a point of escalation
Here’s what we’re looking for:
5+ years’ agency or brand experience, including team management
Have strong detail-oriented communication, organizational and interpersonal skills
Have a solid understanding of the creator economy, social media advertising ecosystem and an insatiable appetite for learning about industry innovations
Appreciate and understand the value of top quality creativity
Be a curious self-starter with a problem-solving mindset and a proactive, can do attitude
Experience with gaming brands and creators is a plus
Proven track record of successful program delivery and account growth with large customer accounts
Great management skills, a natural leader and motivator of people
The salary for this position is $100,000 USD per year. This is a fixed salary and is not subject to negotiation. In addition to base pay, you'll be eligible for our comprehensive benefits package, which includes healthcare, paid time off, and other company benefits.
Our values:
At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.
The perks:
Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.
Medical, Dental, Vision
25 days of PTO + Sick days + Winter break
Monthly phone/internet reimbursement
Professional development stipend
New joiner's Home office allowance
Paid parental leave
Volunteer days
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance
Voluntary Life Insurance Policy
Voluntary Hospital and Critical Illness Insurance
Voluntary Pet insurance
Employee Resource Groups
Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.