Aimed at mid-to-senior level professionals with hybrid experience in digital and insights & analytics who can manage cross-functional teams and coordinate project delivery.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Inizio Evoke
Associate Director, Operations (Digital PM/RM Hybrid)
Location: UK or Ireland - Hybrid or Remote
OVERVIEW AND EXPECTATIONS
Our people are at the core of our business. We aim to provide every employee with a clear professional development path at Inizio Evoke Comms so they can succeed in each role and grow into increasing levels of responsibility. Operating across our Digital and Insights & Analytics team, the AD, Operations is expected to demonstrate operational rigor, financial acumen, cross-functional leadership, and a solutions-oriented mindset. This role blends operational excellence, project management, resource management and team enablement.
JOB SUMMARY
The AD, Operations has a particular focus on digital work intake, scoping support, capacity and resource planning, financial tracking, workflow management and continuous operational improvement. They provide the infrastructure, processes and visibility that enable digital strategy, program, and specialist teams to deliver high-quality work efficiently and commercially. As part of the role's responsibilities, the AD, Operations will also provide hands-on project management for defined client projects or workstreams, working under the overall leadership of the relevant Program or Client Lead. This role reports into the EVP, Global Operations.
Typically, the AD, Operations:
Coordinates intake and operational planning for Digital and I&A work
Supports scoping, budgeting, timelines and resource planning
Partners with Resource Management to forecast capacity and optimise utilisation
Provides visibility of operational and financial performance
Identifies delivery, resource and commercial risks early
Improves workflows, processes and tools to increase efficiency and scalability
Provides hands-on project management support where required
KEY RESPONSIBILITIES
CLIENT PARTNERSHIP & PROJECT DELIVERY
Translate client requirements into clear scopes, deliverables, timelines, budgets and resource plans.
Manage assigned client projects and workstreams, coordinating cross-functional teams, actions and dependencies.
Monitor delivery, scope and budgets, proactively identifying and escalating risks.
Ensure effective hand-offs between Communications, Digital, I&A and specialist teams, maintaining high standards of delivery.
LEADERSHIP & TEAMWORK
Act as an operational bridge across Digital, I&A, Communications, Resource Management and Finance.
Partner with teams to forecast capacity, balance workloads and address resource gaps or competing priorities.
Develop and improve workflows, processes and templates to increase consistency, efficiency and scalability.
Support repeatable Digital and I&A offerings and identify opportunities to use AI and automation to streamline delivery.
EFFECTIVE COMMUNICATION
Communicate scope, timelines, budgets, resources, risks and dependencies clearly to stakeholders.
Translate complex requirements into actionable plans, with clear documentation and proactive follow-up.
Build strong cross-functional relationships through collaborative, solutions-focused communication and timely escalation.
COMMERCIAL & FINANCIAL MANAGEMENT
Support the development of scopes, budgets, resource plans and forecasts with Client/Program Leads, Finance and Resource Management.
Monitor project hours, financial performance and utilisation, highlighting risks to budget, scope or profitability.
Support accurate financial administration, including vendor costs and POs, while identifying opportunities to improve cost effectiveness.
BUSINESS SUPPORT & PERSONAL GROWTH
Contribute to continuous improvement, operational efficiency and scalable ways of working across Digital and I&A.
Champion AI-enabled and data-driven workflows and apply project learnings to improve future delivery.
Build strong collaborative relationships and contribute to an inclusive team culture.
Take ownership of professional development, actively seeking feedback and learning opportunities.
QUALIFICATIONS
Desired Qualifications & Experience:
Bachelor's degree in communications, business, marketing, project management or a related field, or equivalent experience
6+ years' experience in digital project management, operations, resource management or a related delivery-focused role within an agency essential
Experience within healthcare, pharmaceutical communications agency environments preferred
Experience managing scopes, budgets, timelines, resources and cross-functional project teams
Strong financial acumen, including budget tracking, forecasting and utilisation
Strong organisational and problem-solving skills with the ability to manage multiple priorities
Good working understanding of insights & analytics
Strong working knowledge of digital and omnichannel delivery
Strong written and verbal communication skills
Operationally focused, proactive and solution-oriented mindset
Benefits:
Dynamic Working
Personal Development fund
Generous holiday allowance
Cycle to work scheme
Pension contribution
Various health and wellbeing benefits available
Online training platform/programs
Discretionary bonus scheme
Community action focussed programs
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.
Source: Inizio Evoke careers