AV Specialist

EOS

Dublin, Ireland

Who this role is best for

Best suited to technically proficient candidates with experience in high-end AV and VC environments working in enterprise IT support.

Best fit for

Candidates with experience in executive-level support and AV/VC troubleshooting in enterprise settings
— “Provide white-glove support for executive leadership and C-suite users.”
Individuals who can balance independent work with team collaboration in global IT environments
— “Ability to work collaboratively within technical teams while remaining self-sufficient.”
Professionals with hands-on installation and maintenance skills across multiple AV technologies
— “Comfortable carrying out physical installation, maintenance, and equipment handling tasks.”

Things to consider

The role requires handling high-profile and executive-level events with minimal downtime
— “Maintain and repair conferencing equipment to achieve high service availability.”
Candidates must be prepared to manage global VC endpoints and associated hardware
— “Monitor local and global VC endpoints and associated hardware.”

How to stand out

Highlight experience with Cisco, Crestron, and Zoom technologies in your resume and interview responses
— “Cisco Collaboration Technologies, Crestron Control Systems, Zoom Meetings & Webinars”
Emphasize your ability to perform root cause analysis and implement preventative solutions
— “Conduct root cause analysis (RCA) on recurring incidents and implement preventative solutions.”
Demonstrate your training and mentoring experience with Tier 1 technicians
— “Train and mentor Tier 1 technicians on signal flow, diagnostics, and troubleshooting best practices.”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

resolving technical issues independently
supporting executive-level users
managing large-scale events

Typical background

5+ years of IT support or AV experience

Skills & requirements

Required

Audio Visual SupportVideo ConferencingNetwork TroubleshootingProject Management

Preferred

Event ProductionTraining

Stack & domain

Cisco Collaboration TechnologiesCrestron Control SystemsExtron AV SolutionsShure Audio SystemsClearone Conferencing SolutionsZoom Meetings & WebinarsVideo Conferencing EndpointsAudio Visual Signal Flow & DiagnosticsStreaming & Live Production Technologies

About the role

Original posting from EOS

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
AV Specialist - Role Overview
The AV Specialist provides advanced Level 2 Audio Visual (AV) and Video Conferencing (VC) support, ensuring the reliable operation of meeting rooms, collaboration spaces, and event technologies. Acting as the primary technical escalation point, the role is responsible for troubleshooting hardware and software issues, maintaining AV/VC infrastructure, supporting executive-level users, and contributing to new deployments and live events.
Key Responsibilities
Technical Support & Incident Resolution
Serve as the primary on-site AV/VC technician, resolving the majority of room technology issues independently.
Monitor and resolve automated conference room alerts and system notifications.
Act as the escalation point for all AV/VC issues beyond Tier 1 support.
Perform break-fix activities within agreed SLA response times.
Conduct root cause analysis (RCA) on recurring incidents and implement preventative solutions.
Monitor local and global VC endpoints and associated hardware.
Troubleshoot network-related conferencing and connectivity issues.
Video Conferencing & Collaboration Technologies
Provide white-glove support for executive leadership and C-suite users.
Deliver user-facing support for all video conferencing technologies.
Maintain and repair conferencing equipment to achieve high service availability.
Open and manage Cisco TAC cases and vendor warranty/RMA requests.
Support high-profile meetings and executive-level events.
Event & Production Support
Provide technical support for in-person, hybrid, and virtual events.
Assist with Zoom webinars and large-scale conferencing activities.
Support broadcast events, live productions, streaming services, video switching, and A1 audio operations.
Deliver AV support for business-critical and customer-facing events.
Installation, Deployment & Asset Management
Assist with new office builds, room commissioning, equipment testing, and deployment.
Support AV/VC room design and infrastructure implementation projects.
Partner with project teams to provision and install conferencing technologies across new locations.
Monitor inventory, consumables, spare parts, and equipment assets.
Maintain accurate records of incidents, requests, projects, and system changes.
Team Support & Quality Assurance
Train and mentor Tier 1 technicians on signal flow, diagnostics, and troubleshooting best practices.
Provide quality control oversight for AV integrators and installation partners.
Ensure adherence to client AV installation and operational standards.
Maintain up-to-date knowledge of emerging AV and collaboration technologies.
Key Technologies
Cisco Collaboration Technologies
Crestron Control Systems
Extron AV Solutions
Shure Audio Systems
ClearOne Conferencing Solutions
Zoom Meetings & Webinars
Video Conferencing Endpoints
Audio Visual Signal Flow & Diagnostics
Streaming & Live Production Technologies
Core Skills & Requirements
Strong troubleshooting and problem-solving abilities within AV and VC environments.
Ability to operate independently in fast-paced and high-pressure environments.
Excellent customer service, stakeholder management, and communication skills.
Experience supporting executive and VIP users.
Strong understanding of AV hardware, signal flow, networking, and conferencing technologies.
Ability to work collaboratively within technical teams while remaining self-sufficient.
Adaptable, proactive, and committed to continuous learning.
Comfortable carrying out physical installation, maintenance, and equipment handling tasks.
#INDEMEA

Source: EOS careers