Barista | Wellesley

Blank Street

Wellesley, MA

On-siteCareer-pivot friendly

Who this role is best for

Geared toward hospitality professionals comfortable with fast-paced environments and customer-centric service, with a focus on coffee preparation and community engagement in Wellesley, MA.

Best fit for

Candidates with prior hospitality or coffee service experience who thrive in team settings and value creating memorable customer interactions.
— “1+ years’ experience in a customer service position, preferably in hospitality or coffee”
Individuals who enjoy multitasking and can manage time efficiently during high-volume periods.
— “able to effectively manage time and priorities, including during busy rush periods”
Those who are adaptable and eager to learn, as the role emphasizes ongoing training and brand alignment.
— “Someone who is curious, adaptable and always willing to learn”

Things to consider

Peak days are typically weekends, which may require flexibility in scheduling.
— “must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)”
The role involves physical demands, including lifting 25+ lbs and standing for extended periods.
— “Able to lift 25+ lbs, and to stand for long periods of time”
Candidates must be legally authorized to work in the U.S. and complete Form I-9.
— “be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9”

How to stand out

Highlight specific examples of creating quality beverages and improving customer retention.
— “Delight our customers with consistent, welcoming and engaging customer service”
Emphasize experience with food and beverage handling and maintaining product quality.
— “proper measures are in place to achieve the correct handling of food and beverage”
Showcase your ability to contribute to team initiatives that boost sales and community presence.
— “Participate in all initiatives with the Operations and Marketing teams”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Delighted customers with consistent, welcoming, and engaging customer service
Prepared the tastiest drinks using the best coffee equipment and product

Typical background

1+ years’ experience in a customer service position, preferably in hospitality or coffee

Skills & requirements

Required

Customer ServiceTeamworkMulti-taskingCommunicationProblem-solvingProduct Knowledge

Preferred

Cash-handlingStore Safety

Stack & domain

CoffeeMatchaCustomer ServiceCash-handlingTeamworkCommunicationProblem SolvingAdaptabilityFood And BeverageHospitality

About the role

Original posting from Blank Street via Greenhouse

About Blank Street:
At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. From the very beginning, we’ve set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We’re motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day. Like the sound of this? Keep reading.
Add a Spark to the Ordinary…
Baristas at Blank Street are customer-centric and believe in serving a carefully curated menu with passion and precision making every effort to give customers exactly what they need, every day. You will excel in fast-paced environments, enjoy collaborating with your team, and create quality products. Your role will be hospitality driven, taking pride in giving exceptional service leveling up the ordinary customer experience. You’re able to work independently while also thriving in a team environment, helping to build a strong sense of community for both customers and teammates.
Who We're Looking For
A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day
A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
Passionate about creating delicious coffee, matcha, and other cafe beverages
A strong independent problem solver with proven multi-tasking and communication skills
Someone who is curious, adaptable and always willing to learn
Comfortable working in a team or independently
Comfortable with cash-handling and maintaining store safety
What You'll Own
Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
Work within a world-class coffee program using the best coffee equipment and product in the industry to prepare the tastiest drinks
Complete all training to ensure proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
Maintain Local Department of Health standards at all times
Full and complete knowledge and adherence to all product, service and brand training playbooks
Participate in all initiatives with the Operations and Marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base
Requirements
1+ years’ experience in a customer service position, preferably in hospitality or coffee
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Part Time: 15-25 hours per week, 3 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Benefits & Perks
$17.00-$18.00/hour plus tips
A comprehensive Barista accreditation and training program
Tenure based paid time off
Commuter benefits
Sick time
1.5x pay on select holidays
Complimentary coffee and treats on shift
Free Blank Street swag

Source: Blank Street careers (Greenhouse)