BDC Service Agent - Call Center - Ocean Cadillac!

Murgado Automotive Group

Miami, FL

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in customer service or hospitality and are comfortable with high-volume outbound calling.

Best fit for

Candidates with customer service or hospitality experience and a drive for career growth
— “Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)”
Individuals who thrive in high-volume, fast-paced call center settings
— “thrive in a fast-paced environment to play a critical role in customer engagement and service delivery”
Professionals who can manage multiple tasks and maintain detailed records
— “Organized, detail-oriented, and able to manage multiple tasks effectively”

Things to consider

In-person presence is required in Miami, FL, with no mention of remote flexibility
— “Work Location: In person – Miami, FL 33162”
The role may require a high level of communication in Spanish as a bonus
— “Bilingual in English and Spanish is a bonus!”

How to stand out

Emphasize your ability to build customer loyalty through consistent follow-up and communication
— “Provide excellent customer service to ensure satisfaction and build loyalty”
Highlight your experience with CRM systems and data management in your resume
— “Maintain and update customer information in our CRM system”
Showcase your capacity to handle a high volume of calls in a team-oriented setting
— “Comfortable making 100+ outbound calls and working with a team”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

assisting customers with service inquiries
scheduling service visits
maintaining customer information
collaborating with service and marketing teams

Typical background

customer servicecall center operations

Skills & requirements

Required

Customer ServiceCall Center OperationsCRM System ManagementMulti-taskingTeam CollaborationOrganizational Skills

Preferred

Bilingual In English And SpanishAutomotive Experience

Stack & domain

LeadershipCommunication

About the role

Original posting from Murgado Automotive Group via Lever

BDC Service Agent - Ocean Cadillac!
Murgado Automotive Group, one of America’s most exciting automotive groups, is growing our vibrant Business Development Center — the heartbeat of our dealership group and a core revenue and loyalty driver!
We are looking for friendly and professional communicators to join our BDC Call Center, who thrive in a fast-paced environment to play a critical role in customer engagement and service delivery.
Growth Opportunities Available
Are you a customer-focused, driven individual looking for a new career journey? Join our Business Development Center and help clients enjoy an exceptional service experience. We promote from within, so the sky is the limit!
What You’ll Do:
Handle inbound and outbound calls to assist customers with service inquiries
Follow up on leads and schedule service visits
Provide excellent customer service to ensure satisfaction and build loyalty
Maintain and update customer information in our CRM system
Collaborate with service and marketing teams to meet client needs
What We’re Looking For:
A friendly and professional communicator who thrives in a fast-paced environment
Comfortable making 100+ outbound calls and working with a team
Organized, detail-oriented, and able to manage multiple tasks effectively
Previous experience in customer service or hospitality is a plus (automotive experience is a bonus but not required)
Bilingual in English and Spanish is a bonus!
What We Offer:
Great Pay: up to $20/hour + commission
401(k) Plan with company match
Paid time off
Career growth and development opportunities within the Murgado Automotive Group
Employee discounts on vehicles, parts, and services
Supportive and collaborative team environment
If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you!
Job Type: Full-time
Pay: Up to $20.00 per hour + Commission
Expected hours: 40 per week
Benefits:
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Paid training
Vision insurance
Work Location: In person – Miami, FL 33162
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Source: Murgado Automotive Group careers (Lever)