Branch Manager

Tennessee Title Loans, Inc

Covington, TN

Who this role is best for

Geared toward candidates comfortable with team leadership and direct customer interaction, operating in a structured, fast-paced environment in Covington, TN.

Best fit for

Candidates with experience leading small teams and managing daily operations in a structured environment
— “This role leads a small team, drives daily execution, and ensures results are consistently met.”
Individuals who have a history of coaching and developing team members to improve performance
— “Coach and develop team members to improve performance”

Things to consider

The role requires working scheduled hours, including Saturdays, with no mention of remote flexibility
— “Ability to work scheduled hours, including Saturdays”
The position demands direct customer engagement, which may require comfort with sensitive financial discussions
— “handle customer conversations related to payments when needed”

How to stand out

Highlight past experience in driving consistent results and team development in your resume and interview responses
— “Successful Branch Managers: ... maintain structure and organization in daily operations”
Showcase your ability to address performance issues directly and follow through with actions
— “Hold coworkers accountable and follow up consistently”
Emphasize your track record of managing multiple priorities in fast-paced environments
— “Managing multiple priorities in a fast-paced setting”

Pace · Fast PacedCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Experience leading a team and being accountable for results
Ability to coach and develop team members

Typical background

Experience in team leadership and management

Skills & requirements

Required

Team LeadershipAccountabilityCoachingProblem-solvingStructure And OrganizationCustomer Communication

Stack & domain

Team LeadershipAccountabilityCustomer CommunicationStructured EnvironmentMetric-driven OperationsMultiple Priorities ManagementProblem SolvingDecision MakingTeam DevelopmentCustomer ServiceBranch ManagementSalesCollections

About the role

Original posting from Tennessee Title Loans, Inc via Greenhouse

Branch Manager:
The Branch Manager is responsible for the overall performance of the branch, including sales, collections, and team development.
This role leads a small team, drives daily execution, and ensures results are consistently met. You will coach your team, hold coworkers accountable, and handle customer conversations related to payments when needed.
What This Role Requires
This role requires someone who is comfortable:
Leading a team and being accountable for results
Holding coworkers to clear expectations and addressing performance directly
Having direct conversations with customers about payments
Operating in a structured, metric-driven environment
Managing multiple priorities in a fast-paced setting
Performance Expectations
Successful Branch Managers:
Hold coworkers accountable and follow up consistently
Coach and develop team members to improve performance
Address issues quickly and directly
Maintain structure and organization in daily operations
Take full ownership of results and drive improvement
Compensation & Benefits
Competitive hourly compensation + bonus potential
Majority company paid Health, Dental and Vision
401k Program
Company Paid - Life and Disability Insurance
2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days
40hr Work Week – Monday thru Saturday
Branch hours: Mon - Fri 10am – 6pm, Sat 9am – 1pm
Every Sunday Off
$15.95 - $16.70/hr.
Monthly bonus potential
Minimum Requirements
High School Diploma or equivalent
Ability to work scheduled hours, including Saturdays
Valid Driver’s License and reliable transportation
Successful completion of pre-employment screening
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Source: Tennessee Title Loans, Inc careers (Greenhouse)