Business Operations

Pace
New York, NY
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in startup operations or consulting and are comfortable with financial modeling. This role spans finance, hiring, and internal operations, requiring adaptability and a focus on both strategic and tactical execution.

Best fit for

  • Candidates with startup operations or consulting experience and a track record of solving ambiguous problems
    — “Evidence of taking an ambiguous problem through to a practical result.”
  • Individuals who can transition between strategic planning and detailed execution with ease
    — “Willingness to move between planning and detailed execution, from evaluating a business opportunity to resolving an invoice.”
  • Professionals with a background in building internal processes at growing tech firms
    — “Experience building internal processes at a growing technology company.”

Things to consider

  • The role requires managing sensitive information and maintaining strong judgment
    — “good judgment when handling sensitive information.”
  • This position demands a willingness to work across multiple departments and functions
    — “We’re looking for someone who can identify what matters, bring structure to unfamiliar problems, and take responsibility for getting the work done.”

How to stand out

  • Highlight your ability to manage financial models and explain their implications clearly
    — “Confidence working with financial models, spreadsheets, and business data, and explaining what the numbers mean.”
  • Showcase experience in driving cross-functional projects with defined timelines and owners
    — “Drive special projects: Research new opportunities, develop business cases, and lead initiatives across teams with clear decisions, owners, and timelines.”
  • Emphasize your experience in onboarding and improving hiring processes
    — “Help grow the team: Partner with hiring managers on recruiting processes, candidate experience, and onboarding.”
  • Demonstrate your ability to build and implement internal tools or automations
    — “Experience creating automations or internal tools.”
  • Position yourself as someone who can translate company priorities into actionable plans
    — “Support company planning: Track business performance, prepare leadership and investor materials, and help translate company priorities into plans teams can execute.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • build financial discipline
  • drive special projects
  • support company planning
  • help grow the team
  • improve internal operations
Typical background
startup operationsconsultingfinance

Skills & requirements

Required

Financial ModelingProject ManagementProcess ImprovementData AnalysisHR OperationsTeam Coordination

Preferred

Technology ImplementationBusiness Intelligence

Stack & domain

LeadershipCommunication

About the role

Original posting from Pace via Ashby

COMPANY

Pace helps leading insurers run complex operations through AI agents and expert human review. Financial institutions spend nearly $400 billion annually on outsourced work. We’re building technology to transform those operations alongside some of the largest insurers in the world.

ROLE

We’re looking for a Business Operations generalist to help build the systems and processes behind Pace’s next stage of growth.

You’ll work directly across finance, hiring, internal operations, and special projects. You might build a financial model to inform an investment decision, improve how we hire and onboard, or take a new business initiative from an open question to execution.

Your scope will evolve with the company. We’re looking for someone who can identify what matters, bring structure to unfamiliar problems, and take responsibility for getting the work done.

RESPONSIBILITIES

  • Build financial discipline: Support budgeting and forecasting, track spending and runway, manage invoicing and vendor payments, and coordinate with external accounting partners.
  • Drive special projects: Research new opportunities, develop business cases, and lead initiatives across teams with clear decisions, owners, and timelines.
  • Support company planning: Track business performance, prepare leadership and investor materials, and help translate company priorities into plans teams can execute.
  • Help grow the team: Partner with hiring managers on recruiting processes, candidate experience, and onboarding.
  • Improve internal operations: Manage vendors, tools, and administrative workflows, coordinating with legal and other external partners where needed.
  • Build with AI: Automate repetitive work and turn useful experiments into reliable tools and processes.

YOUR BACKGROUND

  • Experience in startup operations, consulting, finance, or another role requiring analytical thinking and independent execution.
  • Confidence working with financial models, spreadsheets, and business data, and explaining what the numbers mean.
  • Evidence of taking an ambiguous problem through to a practical result.
  • Clear writing, strong organization, and good judgment when handling sensitive information.
  • Willingness to move between planning and detailed execution, from evaluating a business opportunity to resolving an invoice.

NICE TO HAVE

  • Experience building internal processes at a growing technology company.
  • Exposure to financial planning, recruiting operations, or board reporting.
  • Experience creating automations or internal tools.

TEAM CHARACTERISTICS

Integrity: We value thoughtful people who earn trust, keep their commitments, and care about the quality of their work.

Ambition: Our goal is a $100bn+ business spanning vertical services. We want teammates who bring equally serious ambitions to their own development, whether as expert practitioners, leaders, or future founders.

TRAJECTORY

This role offers exposure to how the entire company operates. As you build expertise and deliver results, potential paths include leading Business Operations, taking ownership of a function, or helping run a business line.

COMPENSATION & BENEFITS

  • Competitive salary and meaningful equity ownership
  • Medical, dental, and vision insurance
  • Unlimited paid time off

Source: Pace careers (Ashby)

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