Candidates with process improvement experience and cross-functional collaboration skills will find this transformation-focused role in the Order-to-Cash domain
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Navan
We're creating a new Business Operations Manager role to lead transformation initiatives across our Order-to-Cash (OTC) function - taking complex, ambiguous challenges and turning them into documented, scalable processes.
You'll work at the intersection of strategy and execution, partnering with our Billing, Collections, Cash Application, and Accounting teams to design and implement processes that scale our business globally. This is a highly project-based role - you'll take ownership of standalone or custom operations, assess and optimize the teams, standardize processes to fit our operating model, build solutions for gaps, and hand off to operational teams before moving to the next transformation project.
This role offers high visibility, significant autonomy, and the opportunity to shape how our organization operates across multiple regions and business units.
What You'll Do
Process Design & Transformation (40%)
Lead end-to-end transformation projects across the OTC function from requirements through implementation and handover to operations teams
Design future-state processes for new products, services, and acquired businesses
Document current-state operations across European regions, identifying inefficiencies and standardization opportunities
Create comprehensive process documentation (SOPs, system guides, training materials) that enable teams to execute independently
Take over standalone business operations, assess current state, and design integration path to standardized processes
Project Execution & Delivery (35%)
Deliver high-priority OTC initiatives including operations optimization, standardization, and automation expansion across business units
Lead project-based team transformations - temporarily manage teams to assess capabilities, optimize structure, implement new processes, and transition to operational leadership
Break down custom or standalone processes and integrate them into standardized "happy path" operations
Coordinate cross-functional workstreams across Product, Sales, Legal, Customer Success, and regional finance teams
Manage project timelines, dependencies, and risks, escalating blockers proactively
Pilot and test new processes before scaling globally
Execute transformation cycles - build, implement, hand off, and move to next initiative
Systems & Automation (15%)
Become proficient across OTC technology stack including NetSuite, billing platforms, collections tools (Stuut), payment processors (Stripe)
Identify automation opportunities and work with technical teams to implement configurations and integrations
Build functionality to address gaps when standardizing custom processes
Test new system functionality and troubleshoot issues before rollout
Support M&A integration work and post-acquisition operations standardization
Stakeholder Management & Collaboration (10%)
Partner with operations managers (Billing, Collections, Cash Application) as a consultant on how new initiatives should be structured for scalability
Build relationships with regional finance teams globally across multiple time zones
Communicate project status to Senior Manager with clear updates on progress and risks
Manage expectations during team transitions and handovers
Key Projects & Initiatives
Your work will include initiatives such as:
Business unit integration: Taking over operations from specific business lines or regions, standardizing processes, optimizing teams, and transitioning to centralized operations
Regional harmonization: Standardizing billing and collections across European offices
Process automation: Identifying manual workflows and implementing scalable solutions
New product launches: Designing OTC processes for new offerings before they scale
This role operates on a project-based model - you'll typically own a major initiative for ~6 months, see it through to successful handoff, then move to the next transformation opportunity.
What We're Looking For
5+ years experience in business operations, finance operations, or process improvement roles
Background in Order-to-Cash, billing, accounts receivable, collections, or revenue operations
Project-based transformation experience - taking over teams/processes, improving them, and handing off successfully
Strong project management fundamentals with ability to run multiple complex initiatives simultaneously
Proficiency with ERP systems (NetSuite strongly preferred)
Proven ability to influence cross-functional teams without direct authority
Exceptional documentation and communication skills
Experience managing stakeholders at senior leadership level
Personal Attributes & Working Style
Self-starter who takes extreme ownership of outcomes
Comfortable with handoffs - builds, improves, transitions, and moves on without attachment to specific projects
Willing to travel regularly across European offices and potentially other regions
Flexible across time zones - able to work with global teams
Thrives in ambiguous situations that need structure
Thinks systemically and designs solutions that scale
Comfortable with fast-paced environments and competing priorities
Detail-oriented without losing sight of strategic objectives
Strong learning agility and adaptability
Strongly Preferred
Experience in high-growth startups, scale-ups, or consulting environments
Exposure to M&A integration or post-acquisition operations standardization
Multi-country operations experience, particularly in Europe
Background in strategy, operations, or management consulting
Experience temporarily managing teams during transformation initiatives
Track record of assessing team capabilities and making organizational recommendations
Experience in senior operational or transformation roles
Professional qualification (e.g., ACCA, CIMA, ACA, CPA) is a plus
SQL or data analysis skills
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Source: Navan careers