Candidates with administrative experience and a customer-focused mindset in the insurance domain will find this role's emphasis on correspondence management and claims handling appealing.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Verisk
We are now looking for several Business Support Administrators to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.
As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.
It doesn’t need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.
Data extract all relevant claim information from the document onto the system where required with heightened attention to detail/accuracyScan incoming physical post to the systemCreate all new claims on the systems where applicable, highlighting duplicate claims where necessaryComplete bulk upload spreadsheets, distribute and action responses where requiredRedirect correspondence requiredHandle inbound calls professionally and transfer to the correct area where appropriateIdentify post that needs urgent action and escalate as appropriateManage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are metMaintain a high standard of quality on work produced to meet both internal and external audit requirementsTo deliver professional standards of customer service to internal and external customers
A keen eye for detail and a commitment to accuracyConfidence using computers and learning new systemsA customer-focused approach and a passion for delivering great serviceClear, professional communication skills, both written and over the phoneA collaborative mindset and enthusiasm for working as part of a teamStrong organisation skills and the ability to manage priorities effectivelyA proactive, motivated and determined approach to getting things donePatience, positivity and enthusiasm, even when priorities shiftA genuine willingness to learn, develop and take on new challengesWhat we offer
25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing timeProgression opportunitiesPension SchemeGroup Life AssuranceAnd more
#LI-MS1#Hybrid
Our People, Our Culture
For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.
Our Culture: Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging.
Awards & Recognition: See why Verisk is consistently recognized as a Great Place to Work™ around the world.
Our Businesses: Learn about the diverse industries we serve — from insurance and energy to financial services and beyond.
Life at Verisk: Discover what it’s like to work at Verisk through employee stories, team highlights, and culture moments.
Careers at Verisk: Join a global team of problem-solvers and innovators doing meaningful work that’s shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture
Let’s build something meaningful together!
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.
Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.
We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Verisk Employee Privacy Notice
Source: Verisk careers