Care Coordinator

General Medicine
United States
RemoteCareer-pivot friendly

Who this role is best for

Strong fit for mid-level healthcare professionals who thrive in virtual environments and manage multiple software systems.

Best fit for

  • Mid-level healthcare professionals with one year of patient service experience and strong communication skills
    — “One year experience in a health care based patient service role requiring use of multiple software systems”
  • Candidates with experience in medical record management and billing practices
    — “Knowledge of medical record management, medical terminology and healthcare billing practices”
  • Individuals who can simplify complex processes and deliver empathetic patient support
    — “Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible”

Things to consider

  • Requires managing patient care documentation in electronic medical records systems
    — “Prepare, organize, submit and manage care documentation in electronic medical records systems”
  • Candidates must demonstrate proficiency in multiple software systems
    — “Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring”

How to stand out

  • Showcase ability to handle multiple tasks with attention to detail and time management
    — “Self motivated and organized with excellent follow up and follow through on tasks”
  • Emphasize understanding of HIPAA compliance and patient confidentiality
    — “Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Appointment scheduling and management
  • Supporting clinician team
  • Maintaining patient confidentiality
  • Collaborating with the team
Typical background
Healthcare-based patient service experienceProficiency in electronic medical records

Skills & requirements

Required

Experience In Healthcare-based Patient ServiceProficiency In Computer SoftwareExcellent Problem-solving SkillsEffective Verbal And Written CommunicationKnowledge Of Hipaa RegulationsTime Management And Prioritization Skills

Preferred

Experience With The Athena PlatformExperience With Medical Billing SubmissionExperience Collaborating With Engineering And Product TeamsExperience With Specialist Referral Processes

Stack & domain

Medical BillingElectronic Medical RecordsCommunicationProblem-solvingHealthcarePatient Care

About the role

Original posting from General Medicine via Ashby

Care Coordinator

Job Essentials

  • Appointment scheduling, notification, reminders, and troubleshooting
  • Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
  • Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
  • Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
  • Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible
  • Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
  • Work collaboratively with the team to deliver a delightful patient experience
  • Self motivated and organized with excellent follow up and follow through on tasks
  • Other duties as assigned

Minimum Qualifications

  • High school diploma or equivalent
  • One year experience in a health care based patient service role requiring use of multiple software systems
  • Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring
  • Excellent problem-solving skills and ability to navigate ambiguity
  • Effective verbal and written communication with the ability to thrive in a virtual environment
  • Knowledge of medical record management, medical terminology and healthcare billing practices
  • Time management and prioritization skills to manage multiple tasks successfully

Preferred Qualifications

  • Experience with using the Athena platform
  • Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
  • Experience collaborating with engineering and product teams
  • Experience with specialist referral processes, including insurance authorization and documentation requirements
  • Multi-lingual

Additional Job Information

  • Part Time (20-30hr/wk) and Full Time (30-40hr/wk) positions available
  • Location: Virtual
  • Hourly wage: $22/hr

Who is General Medicine?

General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.

Source: General Medicine careers (Ashby)

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