Care Coordinator (Remote)

Sailorhealth
Canada
RemoteCareer-pivot friendly

Who this role is best for

Strong fit for mission-driven individuals who thrive in remote settings and excel in healthcare support roles, particularly those with a background in patient-facing services and a passion for mental health advocacy.

Best fit for

  • Mission-driven individuals with a background in patient-facing services and mental health advocacy
    — “You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.”
  • Candidates who can balance empathy with operational efficiency in a remote-first environment
    — “You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.”
  • People who enjoy shaping processes in a small, agile team and have a growth mindset
    — “Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.”

Things to consider

  • Remote work is required, with a focus on Canada-based candidates despite the flexibility
    — “Remote - Canada based only”

How to stand out

  • Emphasize experience in guiding individuals through complex processes with empathy
    — “You’ll be the steady hand helping each new patient navigate the journey into care.”
  • Showcase your ability to build trust and provide reassurance in high-stakes conversations
    — “You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.”
  • Highlight adaptability to new tools and a proactive approach to learning
    — “You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • high patient satisfaction scores
  • smooth intake process
Typical background
healthcarecustomer serviceadministrative support

Skills & requirements

Required

Empathetic CommunicationOrganizational SkillsCustomer SupportHealthcare Knowledge

Preferred

Mental Health AwarenessCRM Systems

Stack & domain

Google WorkspaceEHR PlatformsCrms Like HubspotEmpatheticClear CommunicatorOrganizedDetail-orientedTech-comfortableMission-alignedMental Health CareHealthcare Access

About the role

Original posting from Sailorhealth via Ashby

ABOUT SAILOR HEALTH

Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.

At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.

ABOUT THE ROLE

Location: Remote - Canada based only

Title: Care Navigator

We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.

This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.

This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.

WHO YOU ARE

  • Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
  • Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
  • Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
  • Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
  • Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.

WHY JOIN SAILOR HEALTH

  • Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
  • Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
  • Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
  • Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.

If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.

Source: Sailorhealth careers (Ashby)

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