Case Manager

Morgan & Morgan, P.A.
Tampa, FL
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have personal injury case management experience and are comfortable with on-site work in a collaborative legal environment.

Best fit for

  • Candidates with prior personal injury case management experience and a customer-centric approach
    — “Prior experience as a Personal Injury Case Manager preferred.”
  • Those with strong database and software skills, especially in Microsoft Office tools
    — “Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.”

Things to consider

  • On-site presence is required, which may not suit remote-preference candidates
    — “This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team.”
  • The role involves direct client interaction, which demands strong interpersonal skills and emotional intelligence
    — “Daily interaction with existing and potential clients, via telephone and in person.”

How to stand out

  • Highlight experience with medical records coordination and insurance carrier communication in your resume
    — “Order medical records from providers and communicate with clients and providers during the course of treatment.”
  • Emphasize your ability to manage multiple deadlines and tasks efficiently
    — “Highly organized with the ability to juggle multiple deadlines in a fast-paced environment.”
  • Demonstrate your writing and communication skills with examples of legal documentation or correspondence
    — “Strong writing and communication skills along with attention to detail.”
  • Showcase your experience in legal or insurance roles with specific metrics or outcomes
    — “At least 2 years of working in a legal position or insurance adjuster experience preferred.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • managing multiple cases effectively
  • high client satisfaction
Typical background
legal backgroundcustomer service experience

Skills & requirements

Required

Customer InteractionOrganizational SkillsLegal KnowledgeCommunication SkillsComputer Literacy

Preferred

Legal BackgroundInsurance Knowledge

Stack & domain

Microsoft WordExcelOutlookType No Less Than 35 WpmLeadershipCommunicationTeam PlayerProactiveMulti-taskingPrioritizingAttention To DetailLegalInsuranceHealthcare

About the role

Original posting from Morgan & Morgan, P.A. via Greenhouse

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.

Responsibilities

Daily interaction with existing and potential clients, via telephone and in person.

Order medical records from providers and communicate with clients and providers during the course of treatment.

Obtain documents necessary to support injury and/or liability positions

Interact with insurance carriers and healthcare providers to secure records and account balances

Work directly with multiple coworkers involved in the management and support of case files

Maintain organized case files.

Interact with attorneys and present case synopsis when required

Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney

Manage case files from intake to closing under the direction of an attorney

Performs other related duties as assigned to meet the needs of the business

Qualification

Bachelor’s degree (preferred)

Prior experience as a Personal Injury Case Manager preferred.

At least 2 years of working in a legal position or insurance adjuster experience preferred.

Ability to be a team player and follow procedures.

Proactive interaction with clients, insurance companies and medical providers.

Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision.

Highly organized with the ability to juggle multiple deadlines in a fast-paced environment

Strong writing and communication skills along with attention to detail

Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.

This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-EM1

Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

Equal Opportunity Statement

Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.   

Privacy Policy

Here is a link to Morgan & Morgan's privacy policy.

Source: Morgan & Morgan, P.A. careers (Greenhouse)

Similar roles

More roles at Morgan & Morgan, P.A.