Chargeback Specialist

Weave

Weave - Headquarters Lehi +1 more

HybridCareer-pivot friendly

Who this role is best for

Aimed at entry-level candidates in payments risk management who thrive in a hybrid work arrangement and are eager to learn card network regulations.

Best fit for

Entry-level candidates with a strong interest in payments risk management and a willingness to learn card network regulations
— “entry-level Chargeback Specialist to join our growing team”
Individuals who prefer a hybrid work arrangement and are comfortable with in-office collaboration
— “This position will be hybrid (remote/in office) based out of our Lehi, UT HQ.”
Candidates who can manage multiple tasks and maintain clear communication with stakeholders
— “ensure timely updates and clear communication to merchants for all assigned cases”

Things to consider

The role requires adherence to strict network regulations and attention to detail in evidence submissions
— “focusing strictly on adhering to network regulations”
Candidates must be prepared to complete a background check as part of the hiring process
— “Employment with Weave is contingent upon the successful completion of a background check”

How to stand out

Highlight experience with Salesforce case management and dispute resolution processes
— “Background with the platform known as Salesforce. Be able to create cases and manage them.”
Demonstrate a proactive mindset in fraud monitoring and data analysis
— “proactive monitoring of chargeback volumes to learn how to identify potential fraud trends”
Showcase your ability to explain complex topics clearly and professionally
— “Professional written and verbal skills to de-escalate situations with upset merchants”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

timely dispute resolution
merchant communication
chargeback management

Typical background

customer supportdispute resolutionfraud prevention

Skills & requirements

Required

Dispute ResolutionEvidence CollectionProcess ManagementCommunicationFraud Monitoring

Preferred

Salesforce KnowledgeCard Network Regulations

Stack & domain

Dispute ResolutionEvidence CollectionNetwork RegulationsVisaMastercardDiscoverAmexIndustry Best PracticesSalesforceOrganizationAttention To DetailCommunicationProblem-solvingEagerness To LearnPayments Risk ManagementMerchant DisputesChargeback ManagementFinancial RecordsFraud Monitoring

About the role

Original posting from Weave via Ashby

Our Payments Risk Management Team is seeking a highly motivated and detail-oriented entry-level Chargeback Specialist to join our growing team. In this role, you will play a critical part in protecting company revenue, managing customer disputes, and ensuring a smooth experience for our merchants. This is a hybrid position (remote/in-office) reporting to the Payments Risk Manager.
This position will be hybrid (remote/in office) based out of our Lehi, UT HQ.
Reports to: Payments Risk Manager
WHAT YOU WILL OWN
Guided Dispute Resolution: Manage a small, guided caseload, ensuring timely updates and clear communication to merchants for all assigned cases.
Evidence Collection: Gather evidence and submit responses using established checklists and workflows, focusing strictly on adhering to network regulations.
Process Management: Own the timely submission of responses to maximize the success rate of assigned disputes.
Outcome Communication: Clearly communicate both positive and negative dispute outcomes to merchants to maintain transparency and trust.
Funds Oversight: Oversee the collection and return of disputed funds while maintaining accurate financial records.
Fraud Monitoring Support: Assist in the proactive monitoring of chargeback volumes to learn how to identify potential fraud trends under senior guidance.
WHAT YOU WILL NEED TO ACCOMPLISH THE JOB
Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
WHAT WILL MAKE US LOVE YOU
Exceptional Organization: The ability to prioritize tasks and handle multiple disputes simultaneously with meticulous organization.
Unwavering Attention to Detail: A keen eye for detail to ensure all case reviews and evidence submissions are error-free.
Strong Communication: Professional written and verbal skills to de-escalate situations with upset merchants and explain complex topics simply.
Analytical Mindset: A proven ability to investigate information and formulate effective solutions to problems.
Eagerness to Learn: A self-motivated desire to learn major card network regulations (Visa, Mastercard, Discover, Amex) and industry best practices.
Salesforce Knowledge: Background with the platform known as Salesforce. Be able to create cases and manage them.
Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Source: Weave careers (Ashby)