Client Account Manager

Onhires
Denmark +26 more
RemoteCareer-pivot friendly

Who this role is best for

Best suited to commercially driven professionals with B2B technical sales experience working in the managed IT and cybersecurity domain.

Best fit for

  • Candidates with experience in MSP/MSSP account management and a track record of influencing client strategy
    — “You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.”
  • Professionals who have owned a revenue target and can shape commercial proposals independently
    — “You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.”
  • Individuals comfortable with digital growth topics like SEO and content marketing in a B2B context
    — “Comfortable discussing SEO, paid media, content, and digital growth with clients”

Things to consider

  • The role demands direct commercial responsibility, not just coordination or execution
    — “This is more than traditional account management.”
  • Candidates must be able to work remotely with a global team and manage client relationships independently
    — “Remote setup with a global team”

How to stand out

  • Highlight your ability to identify and solve client commercial challenges, not just relay them
    — “Confident enough to identify a client’s commercial problem and recommend a solution — rather than simply passing the issue along”
  • Emphasize your experience in creating proposals and sales materials for technical B2B clients
    — “Experience creating proposals, sales materials, or sales-engineering content”
  • Showcase your understanding of recurring-revenue business models in managed IT or cybersecurity
    — “Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • built and managed strong client relationships
  • led client conversations and shaped solutions
Typical background
3+ years of experience in MSP/MSSP account management or similar roles

Skills & requirements

Required

Account ManagementClient Relationship ManagementCommercial StrategyProposal Creation

Preferred

Msp/mssp Ecosystem RelationshipsChannel PartnershipsTechnical B2B Selling

Stack & domain

SEOPaid MediaContentDigital GrowthCommunicationLeadershipIT ServicesCybersecurity

About the role

Original posting from Onhires via Ashby

Remote | Contract | Global

🎯 WHY THIS ROLE?

We’re looking for a commercially minded Client Account Manager who understands the MSP / MSSP world and can take real ownership of client relationships.

This is more than traditional account management. You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.

You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.

💼 WHAT YOU’LL OWN

  • Build and manage strong relationships with MSP and cybersecurity clients
  • Lead client conversations, uncover business challenges, and recommend the right solutions
  • Own client retention, expansion, and upsell opportunities
  • Create and shape commercial proposals and sales materials
  • Act as a trusted advisor to MSP/MSSP owners and senior leaders
  • Build relationships within MSP, MSSP, channel, and partner communities
  • Take ownership of a revenue target tied to client retention and growth

🔎 WHAT WE’RE LOOKING FOR

  • 3+ years of experience in MSP/MSSP account management, agency account management, channel partnerships, or a similar client-facing commercial role
  • Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses
  • Comfortable discussing SEO, paid media, content, and digital growth with clients
  • Proven commercial mindset — you’ve owned a book of business, revenue target, renewals, or expansion
  • Experience creating proposals, sales materials, or sales-engineering content
  • Excellent spoken and written English with strong client-facing communication skills
  • Confident enough to identify a client’s commercial problem and recommend a solution — rather than simply passing the issue along

⭐ NICE TO HAVE

  • Existing relationships within the MSP / MSSP ecosystem
  • Experience working with MSP-focused marketing or growth agencies
  • Channel, partnerships, or referral-network experience
  • Experience selling to technical B2B decision-makers

🚫 THIS ROLE MAY NOT BE FOR YOU IF...

  • Your experience is primarily coordination or task management
  • You haven’t worked with MSPs, IT services, cybersecurity, or similar B2B technical buyers
  • You prefer executing predefined processes rather than identifying opportunities
  • You’re uncomfortable owning commercial conversations and revenue outcomes

🚀 WHY JOIN?

  • Work directly with MSP and cybersecurity business leaders
  • Take ownership of a portfolio rather than simply coordinating accounts
  • Influence strategy, retention, and revenue growth
  • Build your network across the growing MSP/MSSP ecosystem
  • Work in a highly autonomous, commercially focused role
  • Remote setup with a global team
  • Direct visibility with senior leadership and decision-makers

Source: Onhires careers (Ashby)

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