Client Experience Specialist

Zeta Global

Bangalore, India

HybridCareer-pivot friendly

Who this role is best for

Strong fit for candidates with 1-3 years of client services experience who excel in cross-functional coordination and project management, particularly those with a background in marketing or media and comfortable with hybrid or remote work arrangements.

Best fit for

Candidates with 1-3 years of client services or account coordination experience in marketing or media
— “1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.”
Individuals who thrive in cross-functional environments and prioritize client satisfaction
— “Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.”
Proficient in Microsoft Office and project management tools like Asana, with a detail-oriented mindset
— “Proficiency in Microsoft Office Suite with preferred experience in project management tools like Asana.”

Things to consider

The role may require hybrid or remote work depending on the candidate's location
— “Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.”
The role demands maintaining and updating client records and contracts regularly
— “Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.”

How to stand out

Highlight experience in translating data into actionable insights for clients
— “turning data into actionable recommendations.”
Showcase ability to manage multiple deadlines and coordinate cross-functional teams
— “able to manage multiple deadlines and priorities.”
Demonstrate skills in preparing clear client reports and presentations
— “Prepare recurring client reports and help translate results into clear, client-friendly takeaways.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

support account leads with meeting preparation
coordinate deliverables and internal team integration
assist in campaign launches and performance reviews

Typical background

1-3 years of experience in client services, account coordination, customer success, marketing, media, advertising

Skills & requirements

Required

Project ManagementClient ServicesAccount CoordinationCustomer SuccessMarketingMediaAdvertising

Preferred

Data Analysis

Stack & domain

Microsoft Office SuiteProject Management Tools Like AsanaWritten And Verbal SkillsProject Management And Organizational SkillsCollaborative Team PlayerMarketingMediaAdvertising

About the role

Original posting from Zeta Global via Greenhouse

WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com
THE ROLE
We are looking for a motivated Client Experience Strategy Specialist to join our team. In this role, you will support the Client Experience team in delivering forward-thinking insights for clients — leveraging business Intelligence deliverables and audience strategies to drive measurable results. You'll coordinate deliverables, roadmap key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while turning data into actionable recommendations. If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a team, we’d love to hear from you. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.
Key Responsibilities:
Support account leads with meeting preparation, agendas, recaps, status updates, presentations, and client communications.
Maintain project plans, timelines, deliverable trackers, and internal documentation.
Coordinate with media, analytics, strategy, creative, data, finance, and operations teams to keep client work on schedule.
Assist in campaign launches, pacing checks, reporting, optimization documentation, and performance reviews.
Prepare recurring client reports and help translate results into clear, client-friendly takeaways.
Flag risks, delays, budget concerns, or unmet client needs early and help drive resolution.
Ensure client records, contracts, scopes, budgets, and key account details are current and accessible.
Qualifications
1–3 years of experience in client services, account coordination, customer success, marketing, media, advertising, or related field.
Strong written and verbal skills
Excellent project management and organizational skills; able to manage multiple deadlines and priorities
Comfortable working cross-functionally and following through on details
Proficiency in Microsoft Office Suite with preferred experience in project management tools like Asana.
Collaborative team player who performs well in a fast-paced environment
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

Source: Zeta Global careers (Greenhouse)