Client Operations Manager

Manifest OS

New York, NY

On-site

Who this role is best for

Geared toward process-driven professionals comfortable with cross-functional coordination and proactive problem-solving in a New York City-based, in-person environment

Best fit for

Candidates with experience managing enterprise clients and improving operational efficiency through automation
— “Identify bottlenecks and manual workflows; partner with Engineering to automate them”
Individuals adept at driving collaboration across departments without direct authority
— “Skilled at driving cross-functional work forward without direct authority”
Professionals with a background in client success or operations and a desire to shape company processes
— “You want to own complex operational problems from start to finish, not just triage them”

Things to consider

This role demands full-time, in-person presence in New York City with no remote flexibility
— “this role is fully in-person in NYC”
Candidates must be comfortable with high ownership and broad responsibilities
— “You prefer clearly scoped, narrowly defined responsibilities over broad ownership”

How to stand out

Highlight experience in identifying and eliminating inefficiencies in your resume and interviews
— “Process-oriented with a track record of identifying and eliminating inefficiencies”
Emphasize cross-functional coordination achievements, especially with Legal and Engineering teams
— “Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering”
Showcase your ability to build SOPs and documentation that support scalable operations
— “Build SOPs, playbooks, and documentation that help the business scale”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

owns operational health for enterprise clients
coordinates cross-functional work
identifies and eliminates inefficiencies
builds SOPs and documentation

Typical background

3+ years in operations, client success, customer operations, or program management

Skills & requirements

Required

Client OperationsCase ManagementCross-functional CoordinationProcess ImprovementSOP Development

Preferred

SQL ProficiencyAutomation ToolsAI Workflows

Stack & domain

OperationsClient SuccessCustomer OperationsProgram ManagementCross-functional CoordinationCommunicationProblem-solvingProcess ImprovementAutomationLegal ServicesImmigrationClient Management

About the role

Original posting from Manifest OS via Ashby

ABOUT MANIFEST
Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.
ABOUT THE ROLE
You'll own the end-to-end operational experience for a portfolio of enterprise clients navigating the immigration process — from onboarding through case completion. This isn't a reactive support role: you'll coordinate across Legal, Billing, Product, Engineering, Sales, and Finance to proactively resolve friction before it reaches clients. As Manifest scales, your work compounds — every process you improve and every manual workflow you eliminate affects hundreds of clients and thousands of beneficiaries.
WHAT YOU’LL DO
Own operational health for a defined portfolio of enterprise clients end-to-end
Serve as the primary operational contact for HR teams, recruiters, and beneficiaries
Monitor case progress and flag risks to attorneys before they become escalations
Coordinate cross-functional work across Legal, Billing, Finance, Product, and Engineering
Lead operational escalations with clear ownership and timely resolution
Identify bottlenecks and manual workflows; partner with Engineering to automate them
Build SOPs, playbooks, and documentation that help the business scale
WHAT WE'RE LOOKING FOR
Must-haves:
3+ years in operations, client success, customer operations, or program management
Proven ability to manage multiple enterprise client relationships simultaneously
Strong written and verbal communication with direct client-facing experience
Skilled at driving cross-functional work forward without direct authority
Process-oriented with a track record of identifying and eliminating inefficiencies
Nice-to-haves:
SQL proficiency and comfort with independent operational data analysis
Experience with automation tools, AI workflows, or process improvement methodologies
Prior experience partnering with Product and Engineering teams
THIS IS FOR YOU IF....
You want to own complex operational problems from start to finish, not just triage them. You see inefficient processes as problems to fix, not facts of life. You're energized by high ownership and shaping how a growing company operates.
THIS IS NOT FOR YOU IF....
You prefer clearly scoped, narrowly defined responsibilities over broad ownership. You gravitate toward reactive support rather than proactive problem-solving. You're looking for a remote or hybrid arrangement — this role is fully in-person in NYC.

Source: Manifest OS careers (Ashby)