Client Success Associate - 1104

Lightcast
Moscow, ID
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in customer success or SaaS environments and are willing to relocate to Moscow, ID.

Best fit for

  • Candidates with 1+ years in customer success or account management roles within SaaS or data-driven environments
    — “1+ years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.”
  • Individuals who excel in translating complex data into actionable guidance for clients
    — “Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.”
  • Professionals comfortable with on-site work and proactive engagement in a collaborative setting
    — “Serve as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.”

Things to consider

  • On-site presence is mandatory, with no remote flexibility for this role.
    — “This position is based on-site in Moscow, Idaho, and requires five days per week in the office.”
  • Candidates must be authorized to work in the US without requiring visa sponsorship.
    — “we cannot provide employment visa sponsorship for this position now or in the future.”

How to stand out

  • Highlight experience with CRM platforms and client onboarding in your resume and interviews.
    — “Experience using CRM platforms (e.g., Salesforce) and business productivity tools”
  • Emphasize your ability to interpret data and provide strategic recommendations to clients.
    — “Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.”
  • Showcase your proactive approach to understanding client challenges and identifying opportunities.
    — “Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.”
  • Demonstrate experience with preparing performance reports and business reviews.
    — “Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.”
  • Focus on your ability to facilitate training and product demonstrations effectively.
    — “Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Building strong client relationships
  • Driving successful client outcomes
  • Increasing product knowledge and utilization
Typical background
Experience in customer success or account managementSaaS environment

Skills & requirements

Required

Customer SuccessProduct AdoptionClient ServicesCommunicationCRM PlatformsData Analysis

Preferred

HR TechnologyWorkforce SolutionsAnalytics Platforms

Stack & domain

Customer SuccessAccount ManagementClient ServicesCRM PlatformsHR TechnologyWorkforce SolutionsAnalytics PlatformsCommunicationOrganizationTime ManagementAnalytical MindsetSaasLabor Market Analytics

About the role

Original posting from Lightcast via Lever

Important information before applying:

Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.

Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.

As a Customer Success Associate, you will build strong client relationships, support product adoption, and help ensure an exceptional customer experience. This is a great opportunity for an entry-level professional who is eager to gain hands-on experience in customer success, SaaS, and labor market analytics. By understanding client needs and delivering thoughtful, responsive support, you will help organizations leverage our labor market insights to make informed workforce decisions and achieve their goals.

Major Responsbilities::

  • Serve as the primary point of contact for assigned clients, build strong relationships, and ensure a positive customer experience.
  • Partner with Sales, Product, and Support teams to deliver seamless client engagement and drive successful outcomes.
  • Lead client onboarding activities, including product implementation, training, and adoption of best practices.
  • Proactively engage customers to understand business objectives, address challenges, and identify opportunities to expand value.
  • Monitor account health and usage trends, leveraging data to provide strategic recommendations and drive customer success.
  • Facilitate training sessions, product demonstrations, and webinars to increase product knowledge and utilization.
  • Respond to customer inquiries, coordinate issue resolution, and ensure timely follow-up on client needs.
  • Capture and communicate customer feedback, insights, and enhancement requests to support product innovation and continuous improvement.
  • Prepare and deliver business reviews and performance reports that demonstrate value, outcomes, and ROI.

Education and Experience::

  • 1+ years of experience in customer success, account management, client services, or other customer-facing roles, preferably within a SaaS, technology, or data-driven environment.
  • Experience using CRM platforms (e.g., Salesforce) and business productivity tools; familiarity with HR technology, workforce solutions, or analytics platforms is a plus.
  • Exceptional verbal and written communication skills, with the ability to translate complex concepts into clear, actionable guidance for diverse audiences.
  • Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
  • Analytical mindset with the ability to interpret data, identify trends, and provide meaningful recommendations to clients.
  • Customer-focused, proactive, and solution-oriented, with a passion for helping clients achieve their goals.
  • Ability to collaborate across teams and build effective relationships with internal stakeholders and external customers.

Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.

Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

Source: Lightcast careers (Lever)

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