Client Support Manager

Quantum Health, Inc.
Dublin, OH
RemoteCareer-pivot friendly

Who this role is best for

Healthcare professionals with client-facing experience will find this leadership role in a collaborative, mission-driven environment.

Best fit for

  • Candidates with client support experience and a passion for healthcare accessibility
    — “We believe that no one should have to navigate the cost and complexity of healthcare alone”
  • Individuals who thrive in a diverse, inclusive workplace with strong company culture
    — “dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision”

Things to consider

  • No visa sponsorship available — candidates must be legally authorized to work in the US permanently
    — “Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship”
  • Tobacco use is prohibited on company premises and grounds
    — “Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.”

How to stand out

  • Highlight experience in healthcare navigation and client-centric problem-solving in your resume
    — “We’re on a mission to make healthcare simpler and more effective for our millions of members”
  • Emphasize leadership or team management experience in your interview responses
    — “Our big-hearted, tech-savvy team fights to ensure that our members get the care they need”
  • Showcase your ability to work in a collaborative, inclusive environment with relevant examples
    — “We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate and timely handling of customer inquiries
  • maintaining customer satisfaction
Typical background
customer service rolescall center experience

Skills & requirements

Required

Customer ServiceProblem-solvingCommunicationERP Systems

Preferred

TrainingTeam Leadership

Stack & domain

Healthcare NavigationCustomer SupportTeam ManagementERP SystemsCommunicationTeamworkLeadershipProblem-solvingAttention To DetailHealthcareCustomer Service

About the role

Original posting from Quantum Health, Inc. via Lever

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

What’s in it for you:

Compensation: Competitive base and incentive compensation

Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.

Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.

Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.

Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

Internal Associates: Already a Healthcare Warrior? Apply internally through Lever

Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.

Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .

Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.

Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: 

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: 

Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General.

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information. 

Please review the notice here:

California Employee and Job Applicant Notice

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.

Source: Quantum Health, Inc. careers (Lever)

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