Geared toward RNs with team leadership experience and comfort with digital patient care tools, working in a hybrid remote setup near New Lenox, IL.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Phamily via Greenhouse
Clinical Care RN (New Lenox, IL)
Location: Hybrid Remote near New Lenox, IL
Job Type: Full Time, M-F 8:30am-5pm
Job Reports To: Director of Clinical Operations
This position is not eligible for visa sponsorship.
About Jaan Health/Phamily
Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.
Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.
Job Role/Description
We are seeking a compassionate, organized, and tech-savvy Clinical Care Lead RN to support patients in our text-based Advanced Primary Care Management (APCM) program. This role focuses on delivering proactive, high-quality care through digital communication tools, driving better health outcomes for our patient populations. Ideal for healthcare professionals who thrive in a virtual care setting, value patient engagement, are passionate patient advocates and are skilled in critical thinking and care coordination.
Key Responsibilities
Monitor and respond to patient messages and check-ins in a timely, compassionate, and professional manner
Identify, assess, and triage clinical concerns, SDOH needs, and care coordination barriers
Develop and update personalized care plans for patients; help educate and motivate patients to adhere to the care plan
Oversee the clinical quality of the team, by analyzing data or trends to manage direct reports, and help train, orient, and onboard new and tenured staff, and improve overall outcomes
Develop, implement, and revise care coordination workflows or protocols to support the evolution of the care model to improve efficiency and scalability
Lead quality improvement initiatives, complete case review and chart audits, and host team meetings
Identify and troubleshoot issues that arise during new program iterations, escalating to leadership when there are critical impacts or opportunities for system-wide improvements
Collaborate with CMAs, LPNs/RNs, NPs, and Social Workers to ensure timely escalation and follow-through
Requirements
Registered Nurse with active, unrestricted compact license required with 4+ years of experience in a care management or clinical care coordination role (primary care, chronic care management, home health, etc.)
Previous experience managing a team
Strong critical thinking and problem-solving skills in a fast-paced environment
Ability to independently manage a digital patient panel and prioritize escalations effectively
Excellent written communication and documentation skills
Comfort using EMRs, care coordination platforms, digital messaging tools and fast learner of new technologies
Must have access to reliable internet and a secure/private environment
This role may require travel of up to 10%, including potential overnight travel
Preferred Requirements
4+ years of experience, 2-year RN Associate Degree OR 2+ years experience + BSN
Bilingual (Spanish) is a bonus but not required
Knowledge of Medicare CCM/APCM programs a plus
Compensation & Benefits
Competitive compensation commensurate with experience
Potential to earn equity based on performance
Medical, dental, and vision coverage for employees and dependents at a nominal cost
Paid maternity leave
FSA and Dependent Care account options
401(k) Eligibility after 6 months of full-time employment
Collaborative, mission-driven work environment
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
This position is responsible for complying with all organizational security, privacy, and compliance policies applicable to the role, including separation of duties requirements, and for protecting the confidentiality, integrity, and availability of the information and systems they access.
Equal Employment Opportunity:
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Source: Phamily careers (Greenhouse)