Clinical Services Responder

Strategic HR Client Job Openings

Lexington, KY

Who this role is best for

Strong fit for healthcare professionals with clinical experience who thrive in collaborative, sensitive environments and can manage time-critical tasks. This role is suited for individuals with hospital experience and a willingness to work in both office and hospital settings in Lexington, Kentucky.

Best fit for

Healthcare professionals with hospital experience and a background in clinical evaluation
— “One to two years of hospital experience required.”
Candidates with strong attention to detail and the ability to handle sensitive clinical interactions
— “Ability to exercise discretion, protect confidential information, and collaborate effectively in sensitive clinical situations.”
Individuals who are comfortable with travel and can work outside normal business hours
— “Ability to work 12-hour shifts and outside normal business hours, respond promptly to dispatches, and travel to assigned sites.”

Things to consider

The role demands physical capabilities, including lifting up to 75 pounds and assisting with donor transfers.
— “lifting up to 75 pounds, and assisting with donor transfers.”
Nonprofit experience is beneficial, though not explicitly required.
— “nonprofit experience is helpful.”

How to stand out

Highlight experience with medical documentation and regulatory compliance in your resume and interview responses.
— “Maintain accurate, complete, and confidential donor records in compliance with organizational and regulatory requirements.”
Emphasize your ability to manage time-sensitive, high-pressure clinical situations in your application materials.
— “guide hospital professionals through time-sensitive decisions.”
Showcase your background in identifying clinical triggers and evaluating donor suitability.
— “evaluate potential donors, coordinate critical care and support.”
Demonstrate your understanding of organ donation regulations and guidelines in your interview.
— “evaluate clinical suitability using Life Connection of Ohio, CMS, OPTN/UNOS, AOPO, and CDC guidelines.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Evaluate potential organ donors
Coordinate critical care and support

Typical background

Clinical experience in healthcare

Skills & requirements

Required

Clinical ExpertiseOrgan Donation EvaluationFamily Dynamics AssessmentHospital Support CoordinationConfidentiality And Discretion

Preferred

Nonprofit ExperienceOrgan Donation Training

Stack & domain

Organ DonationClinical EvaluationFamily DynamicsHospital SupportSpecimen CollectionRegulatory ComplianceCommunicationAttention To DetailTime ManagementInterpersonal SkillsBLSACLSPALSHealthcare

About the role

Original posting from Strategic HR Client Job Openings via Greenhouse

Career Opportunity: Clinical Services Responder in the Tri-State of Kentucky and Surrounding Regions
Are you looking for an opportunity to make a meaningful, life-changing impact through organ donation? In this role, you will use your clinical expertise to evaluate potential donors, coordinate critical care and support, guide hospital professionals through time-sensitive decisions, and help maximize opportunities for successful donation. This position is ideal for a compassionate, detail-oriented healthcare professional who thrives in fast-paced, sensitive, and highly collaborative environments.
As a Clinical Services Responder, you will respond to referred potential organ donors, review medical records and clinical information, determine donation suitability under organizational and regulatory guidelines, and provide timely information to donor-hospital professionals. You will also document required donor information, assess family and hospital support needs, identify the legal next-of-kin, and assist with specimen collection and labeling requirements. This position reports to the Manager of Recovery Services and works across hospital clinical settings.
We are committed to supporting the professional growth and development of our team members, with opportunities to expand skills, take on additional responsibilities, and advance within the organization. In this role, you will be expected to consistently perform your work safely, ethically, and in accordance with organizational policies, professional standards, and applicable laws and regulations. Your commitment to safety, integrity, and compassionate care will be essential to supporting donors, their families, healthcare partners, and our mission.
Responsibilities:
Respond to potential organ donor referrals and evaluate clinical suitability using Life Connection of Ohio, CMS, OPTN/UNOS, AOPO, and CDC guidelines.
Identify clinical triggers that support timely hospital referrals of potential donors.
Review medical records, including present and past medical history, malignancies, surgeries, treatments, laboratory results, diagnostics, and procedural records.
Recognize organ-specific behavioral risk factors and understand legal and hospital requirements for death declaration and organ donation.
Assess family dynamics, available hospital support, and cultural, religious, emotional, and informational needs.
Identify the patient’s legal next-of-kin in accordance with state law and the Uniform Anatomical Gift Act.
Support required blood, culture, and tissue-typing specimen collection and labeling procedures.
Maintain accurate, complete, and confidential donor records in compliance with organizational and regulatory requirements.
Maintain current knowledge of donation standards and regulatory changes and communicate relevant updates to staff and leadership.
Qualifications:
High school diploma or GED and healthcare experience required.
Associate degree in nursing, respiratory care, paramedic medicine, biological sciences, or a related field preferred.
Relevant credentials may include LPN, STNA, Paramedic, EMT, or Medical Assistant.
One to two years of hospital experience required.
BLS, ACLS, and PALS certifications preferred.
Strong attention to detail, time management, professional communication, and interpersonal skills.
Ability to exercise discretion, protect confidential information, and collaborate effectively in sensitive clinical situations; nonprofit experience is helpful.
Physical Requirements:
Ability to work 12-hour shifts and outside normal business hours, respond promptly to dispatches, and travel to assigned sites. The role requires work in office and hospital settings, frequent sitting and typing, occasional physical activity, lifting up to 75 pounds, and assisting with donor transfers. Reasonable accommodations may be available to perform essential functions.
What do we offer:
Paid time off (PTO) and paid holidays.
Medical, dental, and vision insurance options.
Retirement savings benefits.
Employer-supported professional development and training opportunities.
Additional employee wellness and support resources.
If you are passionate about helping others and are ready to join a diverse and inclusive team; apply online today. Be a part of our future!
EEO/M/F/D/V. No third-party applications please.
#ZR

Source: Strategic HR Client Job Openings careers (Greenhouse)