CLX Property Advocate, UK

Lemonade
United Kingdom
Remote

Who this role is best for

Strong fit for candidates with hands-on property insurance experience who can manage complex claims and adapt to AI-driven workflows, and who are comfortable working remotely in the UK.

Best fit for

  • Candidates with experience handling complex property claims and a customer-first mindset who can communicate clearly in high-pressure situations
    — “Handle property claims end to end across email, phone, and chat.”
  • Individuals who thrive in fast-paced environments and are open to learning and growing with AI tools
    — “Comfort in a fast-paced environment where priorities shift, and real curiosity about how AI tools can sharpen your work”
  • Professionals with a background in UK consumer insurance who understand regulatory requirements and can explain complex claims simply
    — “Working knowledge of UK consumer insurance rules, including the fair treatment of customers”

Things to consider

  • Remote work is required, with availability during UK working hours
    — “This role is remote, and you'll need to be online during UK working hours.”
  • Candidates must be capable of resolving claims quickly while maintaining empathy for customers in distress
    — “Investigate and settle claims independently, keeping resolution times tight.”

How to stand out

  • Highlight experience with complex property claims and examples of empathetic customer resolution
    — “Own the complex and sensitive claims where judgment, empathy, and experience matter most.”
  • Showcase ability to identify patterns in claim types and improve processes accordingly
    — “Spot patterns in recurring claim types and share them with the team to build smarter processes.”
  • Emphasize collaboration in flagging edge cases and shaping claim-handling strategies
    — “Partner with fellow advocates to flag edge cases and shape how we handle them.”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • handle property claims end to end
  • investigate and settle claims independently
  • prioritize daily caseload
Typical background
hands-on experience handling complex and large claimsworking knowledge of UK consumer insurance rules

Skills & requirements

Required

Property Claims HandlingCustomer-first MindsetEmpathyFast-paced EnvironmentAI Tools

Preferred

CII QualificationComplex Building Claims Experience

Stack & domain

Property InsuranceClaims HandlingCustomer ServiceAI ToolsEmpathyPatienceProblem-solvingAdaptabilityCommunicationCII QualificationInsuranceClaims Management

About the role

Original posting from Lemonade via Ashby

We're looking for a CLX Property Advocate to help our UK customers through some of the most stressful moments they'll face as policyholders. You'll join our Claims Experience team and own property claims from first report to resolution, keeping every interaction fast, fair, and caring. This role is remote, and you'll need to be online during UK working hours.

We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

IN THIS ROLE YOU'LL

  • Handle property claims end to end across email, phone, and chat.
  • Investigate and settle claims independently, keeping resolution times tight.
  • Own the complex and sensitive claims where judgment, empathy, and experience matter most.
  • Prioritize your daily caseload so no customer waits longer than they should.
  • Partner with fellow advocates to flag edge cases and shape how we handle them.
  • Spot patterns in recurring claim types and share them with the team to build smarter processes.
  • Keep our tone warm and human in every conversation, especially the hard ones.

WHAT YOU'LL NEED

  • Hands-on experience handling complex and large claims, preferably in property insurance
  • Working knowledge of UK consumer insurance rules, including the fair treatment of customers
  • Strong written and spoken English, with the ability to explain a complex claim simply
  • A customer-first mindset, plus the empathy and patience to stay steady when someone is stressed or frustrated
  • Comfort in a fast-paced environment where priorities shift, and real curiosity about how AI tools can sharpen your work
  • A CII qualification, complex building claims experience, or time at a digital-first insurer (a bonus, not a must)
  • Ability to work in a remote environment

Source: Lemonade careers (Ashby)

Similar roles

More roles at Lemonade